Front Office Shift Lead - Elevate Guest Experience

AccorHotel; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Abu Dhabi is seeking a Front Office Shift Leader to ensure an exceptional experience for guests. The role involves coaching team members, managing daily operations, and addressing guest complaints. Ideally, candidates should have Front Office experience in a 4 or 5 star hotel and be adept in managing a team. This is a full-time position with no remote work options.

Qualifications

• Proven track record of managing and motivating a team in Front Office.
• Experience in a 4 or 5 star hotel environment.
• Excellent verbal and written communication skills.

Responsibilities

• Ensure guests have an incredible experience.
• Coach and train team members.
• Handle guest complaints and resolve concerns.
• Direct daily front office operations.
• Support the Front Office team and perform duties as required.

Skills

Arabic speaker preferred

Ability to manage and motivate a team

Negotiation skills

Calm under pressure

Tools

Opera Cloud

Job description

A leading hospitality company in Abu Dhabi is seeking a Front Office Shift Leader to ensure an exceptional experience for guests. The role involves coaching team members, managing daily operations, and addressing guest complaints. Ideally, candidates should have Front Office experience in a 4 or 5 star hotel and be adept in managing a team. This is a full-time position with no remote work options.