Front Office Receptionist

Accor; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Abu Dhabi is seeking a skilled Receptionist to manage guest check-ins and coordinate hotel services. The ideal candidate has experience in 5-star hotels, excellent customer service skills, and proficiency in both Microsoft Office and Opera. Knowledge of Russian or Arabic is advantageous. Join us to provide exceptional hospitality at Rixos Premium Saadiyat Island, located on a beautiful beach.

Benefits

Employee benefit card offering discounted rates

Learning programs through our Academies

Opportunity to develop your talent and grow

Corporate Social Responsibility activities

Qualifications

• Experience working as a Receptionist in 5 star Hotels.
• Ability to work in flexible hours.
• Highly responsible and reliable with a professional presentation.
• Can communicate confidently with the guests.

Responsibilities

• Evaluate hotel occupancy and coordinate with various departments.
• Manage and greet all guests, monitor and resolve all requests.
• Perform check-in/OUT of guests using the Opera system.
• Prepare occupancy and guest reports.
• Inform guests of hotel rates and services and manage reservations.
• Coordinate concierge services for guests.

Skills

Customer-service experience

Data Entry experience

Multi-tasking skills

Time-management skills

Proficient in Microsoft Office

Proficient in Operasuite

Russian speaker

Arabic speaker

Tools

Opera system

Microsoft Office

Job description

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo!

#BELIMITLESS

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

What’s in it for you

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Job Description

Basic Job Responsibilities:

• Evaluate the everyday status of all hotel occupancy and coordinate with various departments e.g. reservation, sales, and housekeeping to ensure optimal level of guest satisfaction.
• Manage and greet all guests, monitor and resolve all requests.
• Perform check-in/OUT of guests using the Opera system.
• Welcome and greet guests, and answer inquiries and incoming calls.
• Prepare occupancy and guest reports. Maintain group and individual arrival reports daily.
• Inform guests of hotel rates and services and create/cancel/confirm reservations.
• Check and manage room allocation.
• Determine and ensure compliance with all key control policies and manage all safe deposit boxes for guests.
• Coordinate and assist the concierge in all services to guests.
• Maintain knowledge of all emergency procedures.
• Evaluate all credit limit reports on an everyday basis and manage room availability efficiently.

Qualifications

• Experience working as a Receptionist in 5 star Hotels
• Customer-service & Data Entry experience.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in Microsoft office and Operasuite.
• Ability to work in flexible hours
• Highly responsible and reliable with a professional presentation
• Russian / Arabic speaker is an advantage.
• Can communicate confidently with the guests.

Additional Information

• Your team and working environment: Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
• At Accor, we are Heartists!

Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding