Front Office Manager - Luxury Resort & Residences

Dubai Holding; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A global leader in hospitality is seeking a Manager to join the Front Office team at Jumeirah Marsa Al Arab Residences. This role involves fostering a positive work environment, overseeing the Opera system, and enhancing guest satisfaction. Candidates should have several years of luxury hospitality experience and a Bachelor's degree in Hospitality or a related field. The company offers a supportive work environment with great benefits and a competitive tax-free salary in AED.

Benefits

Supportive work environment

Access to Learning & Development programmes

Opportunities for internal mobility

Colleague discounts on food, beverage, and hotel stays worldwide

Company-provided shared accommodation

Comprehensive healthcare and life insurance

Paid annual leave and flight from home country

Performance-based incentives

Competitive tax-free salary

Qualifications

• A few years of luxury hospitality experience in a similar role is required.
• BSc in Hospitality or relevant field from an accredited and renowned university.
• Software competencies – Microsoft Office programs (Intermediate | Advanced).
• Technical and soft skills.

Responsibilities

• Foster a positive work environment within the Front Office department.
• Delegate tasks, empower, and coach colleagues for desired results.
• Oversee the maintenance and configuration of the Opera system.
• Analyze Guest Satisfaction Reports for service monitoring.
• Handle guest complaints and feedback according to company standards.
• Prepare the departmental budget and implement measures to achieve it.

Skills

Luxury hospitality experience

Microsoft Office programs

Technical skills

Soft skills

Additional language

Education

Bachelor's Degree in Hospitality or relevant field

Job description

A global leader in hospitality is seeking a Manager to join the Front Office team at Jumeirah Marsa Al Arab Residences. This role involves fostering a positive work environment, overseeing the Opera system, and enhancing guest satisfaction. Candidates should have several years of luxury hospitality experience and a Bachelor's degree in Hospitality or a related field. The company offers a supportive work environment with great benefits and a competitive tax-free salary in AED.