Front Office Manager

FAIRMONT; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel brand in Abu Dhabi is seeking a Front Office Manager to oversee reception and night audit operations, ensuring a high standard of guest experience. The ideal candidate will have over 5 years of hotel front office experience, including at least 2 years in management, strong leadership skills, and proficiency in Property Management Systems. You will lead a team to exceed guest expectations and manage operational efficiency effectively. This role offers opportunities for growth in a dynamic environment.

Benefits

Exclusive benefits

Career opportunities

Qualifications

• 5+ years of experience in hotel front office operations, including 2+ years in a managerial role.
• Proficiency in Property Management Systems (PMS).
• In-depth knowledge of front office procedures.

Responsibilities

• Oversee Reception and Night Audit operations.
• Lead the team to deliver excellent guest experiences.
• Manage pre-arrival, in-house, and post-departure guest services.

Skills

Leadership skills

Problem-solving

Conflict resolution

Team motivation

Education

Bachelor's degree in Hospitality Management

Tools

Opera Cloud

Job description

Company Description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning,tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist®.

Job Description

The Front Office Manager at Novotel & Adagio Abu Dhabi Al Bustan oversees Reception and Night Audit operations, ensuring full compliance with Novotel standards and hotel procedures while maximizing revenue opportunities.

You will lead the team to deliver a warm, efficient, and memorable guest experience from arrival to departure, handling guest requests and concerns promptly and professionally. The role ensures all pre-arrival, in-house, and post-departure guest services are managed seamlessly, while maintaining a well organized front desk and lobby presence at all times.

• Oversees group business, reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners
• Reviews arrival reports and VIPs to ensure all special requirements are met or exceeded
• Conduct colleague performance evaluations on a timely basis, including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment, hiring, training & motivation of Front Office colleagues.
• Controls and provides feedback on labour and operational expenses
• Monitoring the daily financial goals of the hotel and rooms division, the financial goals of the department.
• Develops, implements and maintains new incentives to motivate colleagues and maximize hotel revenue
• Ensures effective utilization & productivity of all colleagues through staff planning, hiring, scheduling & adhering to budget
• Ensuring the reception team is briefed on offers and promotions throughout the hotel
• To attend any HOD meeting
• Handle guest queries and complaints and take appropriate action to ensure total guest satisfaction is achieved. Communicate any problems to Operations Manager and GM.
• Ensure effective communication between Reception and all other departments.
• Ensure that the front office team are aware of all meetings, events and group arrivals.

Qualifications

• Bachelor's degree in Hospitality Management or related field
• 5+ years of experience in hotel front office operations, including 2+ years in a managerial role
• Proven leadership skills with the ability to train, motivate, and mentor team members
• Proficiency in Property Management Systems (PMS) such as Opera Cloud
• In-depth knowledge of front office procedures, revenue management principles, and industry best practices
• Excellent problem-solving, decision-making, and conflict resolution abilities

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.