Front Office KYC Associate

ING; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

A major international bank in Dubai is seeking a Front Office KYC Associate to manage Know Your Customer investigations and ensure compliance with regulatory standards. The role involves client outreach for information gathering, completion of KYC files, and collaboration with internal teams. Candidates should have at least five years of relevant banking experience, attention to detail, and solid organizational skills. This position offers opportunities to contribute significantly to KYC processes and compliance efforts.

Qualifications

• 5 years relevant experience in KYC and banking.
• Experience with KYC client outreach and reporting.
• Self-starter with excellent organizational skills.

Responsibilities

• Assist with KYC remediation efforts and ensure compliance.
• Complete KYC activities for Wholesale Banking clients.
• Handle client offboarding processes under guidance.

Skills

Strong attention to detail

Effective collaboration

Organisational skills

Job description

Job Description

The Front Office KYC Associate performs Know Your Customer/ Business investigations covering money laundering financing and tax evasion to determine if the transactional activity (or attempted activity) under review is suspicious. This may include provision of quality checking and/or advising stakeholders on followup measures to be taken.

Main duties & responsibilities

• Assist with the delivery of ING Dubai's KYC remediation effort
• Completion of regular KYC activities for ING's Wholesale Banking clients in the Middle East
• Efficient handling and completion of KYC files (both onboarding and reviews) in compliance with ING's global Policies and guidelines
• Ensure the Customer Due Diligence (CDD) review complies with DFSA Requirements by completing the DFSA KYC Checklist for UAE Clients
• Perform client outreach: communicate, liaise and follow‑up with clients to obtain relevant information and documentation to complete the CDD Reviews
• Maintaining close cooperation with other ING units in Bratislava and Manila to ensure processing of CDD ESR FATCA and CRS for new and existing clients in a timely and efficient manner
• Regularly update Parent Account Managers (PAMs) on status of completion of files within due dates and prioritize urgent files
• Manage the client offboarding/exit process under the guidance of PAMs and offboarding colleagues
• Complete reporting to Head of Compliance on a monthly basis
• Prepare and report KRIs for the UAE region to the UK KYC Lead on a monthly basis
• Assist the Head of Compliance Dubai with key control testing projects and deliverables
• Serve as the Single Point Of Contact internal reporting

Candidate Profile

Essential

• 5 years relevant experience
• International banking experience to include KYC Client outreach & internal and external reporting experience
• Strong attention to detail
• Effective collaboration both within a team and across the organisation.
• Self‑starter with excellent organisational skills and ability to establish and deliver on priorities.

Desirable

• Relevant industry qualifications
• Numerical background

Required Experience:

IC