Front Office Guest Concierge

AccorHotel; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality group in Ras al-Khaimah seeks a dedicated Front Office staff to provide exceptional service to guests. The role involves managing guest requests, handling communications, coordinating with various departments, and adapting to various tasks within the Front Office environment. Candidates must possess strong communication skills and be able to manage guest feedback effectively. This full-time position does not include remote work.

Qualifications

• Strong communication skills for handling guest requests.
• Ability to manage guest complaints and feedback effectively.
• Flexibility to adapt to different roles within the Front Office.

Responsibilities

• Attend and handle all guest requests per hotel standards.
• Answer and manage calls/messages while adhering to etiquette.
• Ensure guests enjoy their stay through personalized service.
• Respect guest privacy and confidentiality.
• Coordinate with departments to meet operational needs.

Job description

A luxury hospitality group in Ras al-Khaimah seeks a dedicated Front Office staff to provide exceptional service to guests. The role involves managing guest requests, handling communications, coordinating with various departments, and adapting to various tasks within the Front Office environment. Candidates must possess strong communication skills and be able to manage guest feedback effectively. This full-time position does not include remote work.