Front Office Agent

AccorHotel; Dubai; On-site; AED 80,000 - 100,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a Front Desk Manager to oversee daily operations related to guest check-in and check-out, handle inquiries, and maintain financial accuracy. Ideal candidates will have a minimum of 2 years' experience in guest relations, strong communication skills, and the ability to work in a diverse environment. This role promises a dynamic work atmosphere with opportunities for personal and professional growth.

Qualifications

• 2+ years of Guest Relations experience in a four or five star hotel.
• Knowledge of accounting policies and procedures.

Responsibilities

• Manage check-in/out procedures and guest inquiries.
• Maintain financial accuracy in cashiering.
• Handle guest complaints and provide exceptional service.

Skills

Strong written and verbal communication skill in English

Ability to work cohesively with coworkers

Ability to focus attention on guest needs

Ability to promote positive relations

Good judgment with difficult guests

Education

Post Secondary Education in Hotel Management

Job description

PURPOSE OF POSITION

To manage all activities relevant to the Front Desk such as the reception check in / out cashiering foreign exchange and assisting guest with inquiries.

KEY ROLES & RESPONSIBILITIES

• Register and room all guest arrivals according to established procedures
• Perform check in check out and room change procedures and ensure all data are accurately entered into the hotel system
• Maintain cashier float and ensure accurate daily report of all money received
• Cash hotel guests personal and travelers checks and assist with currency exchange
• Keep abreast of all modifications to accounting policies and procedures
• Attend to guests request of using the service of safety box at all times
• Knowledgeable of all special promotion procedures for programs such as Seasonal Packages Frequent Flyers Programs and also Hotels Group Loyalty programs
• Attend to guests complaints inquiries and requests refer problems to supervisor/Assistant Manager if he/she unable to assist
• Is familiar with other Raffles properties so that guest indicating any next destination on the registration card can be sold an onward booking to another Raffles property
• Ensure that the guests depart the hotel with a positive impression of hotel service
• Perform the audit balances and prepare all reports for audit in an orderly fashion
• When on night shift check night report prepare morning report and prepare all necessary forms for guest arrivals
• Maintain comprehensive knowledge of standard reservation procedures
• Maintain exemplary department standards of behavior and appearance and attitude
• Ensure front desk work area is kept clean and in an orderly state at all times
• Is fully aware of the Credit policy
• Adhere to OH&S policies and procedures
• Perform related duties and special projects assigned

Qualifications :

PERSONAL ATTRIBUTES

• Strong written and verbal communication skill in English
• Able to develop rapport with and gain support from Colleagues and Management staff
• Ability to work cohesively with coworkers as part of a team
• Ability to focus attention on guest needs remaining calm and courteous at all times
• Ability to promote positive relations with all guests and patrons
• Able to exercise good judgment with difficult guests
• Understanding and ability to work in a multicultural environment

QUALIFICATIONS

• Post Secondary Education or relevant qualifications in Hotel Management
• Arabic or a European language capability

EXPERIENCE

• Minimum 2 years Guest Relations experience preferably in a four or five star hotel

Raffles Dubai is an Equal Opportunities Employer.