Front Desk Receptionist

1st-jobs.com; Abu Dhabi; On-site; AED 40,000 - 60,000; Full time

Job summary

A leading hotel in Abu Dhabi requires a Front Desk Agent to be the first point of contact for guests. In this role, you will manage reservations, handle guest inquiries, and provide exceptional customer service. Ideal candidates should have a background in hotel management or business administration, along with great communication and organizational skills. Knowledge of hotel reservation systems is a plus. This position offers a vibrant work environment and opportunities for career growth.

Qualifications

• Pleasant personality and amazing organizational skills.
• Proficient in English and other languages preferred.
• Good verbal and written communication skills.

Responsibilities

• Manage room reservations and assign rooms during check-in.
• Conduct background checks on customer credit cards.
• Provide necessary information to guests quickly.
• Coordinate with housekeeping to maintain room standards.

Skills

Communication Skills

Organizational Skills

Customer Service

Education

Degree in Hotel Management or Business Administration

High School diploma

Tools

roomkeyPMS

Cloudbeds

MS Office applications

Job description

We are searching for someone who is efficient with a pleasant personality to join our hotel team as a Front Desk Agent.

As a Hotel Front Desk Agent, you will be the point of contact to represent the hotel in front of guests either over the phone or during check-in. You will also have to provide excellent customer services for our guests.

You should provide our guests with all the necessary information they require and ensure they have a comfortable stay. You should possess amazing communication skills and love interacting with people. You should also have a keen eye on details and you should be able to respond quickly.

If you are an experienced Front Desk Agent and ready to take up this opportunity, then apply right away. We would like to meet you.

Responsibilities

• Manage room reservations either on-call or assign rooms at the time of check-in.
• Do a background check on the customer credit card.
• Provide necessary information to the guests.
• Respond to customer queries on time.
• Maintain and register the guests details.
• Coordinate with the housekeeping staff to ensure the rooms are cleaned and maintained according to guest requirements
• Brief the guests about our additional services
• Provide help to the guests related to car bookings or ticket bookings

Requirements

• Degree in Hotel Management or Business Administration. Candidates having a High School diploma will also be considered.
• Knowledge of hotel reservation software like roomkeyPMS and Cloudbeds
• Proficient in the English language. Knowledge of other languages will be preferred
• Pleasant personality and amazing organizational skills.
• Knowledge of Computer and MS Office applications.
• Good verbal and written communication skills.