Front Desk Manager | Hilton Dubai Palm

Hilton; Dubai; On-site; AED 50,000 - 90,000; Full time

Job summary

An established industry player in hospitality seeks a Front Desk Manager to oversee front office operations and ensure exceptional guest experiences. In this dynamic role, you will manage a team, handle guest inquiries, and maximize sales through effective communication and service. The ideal candidate will possess strong supervisory skills, a passion for guest service, and the ability to thrive in a fast-paced environment. Join a leading global hospitality company dedicated to creating remarkable experiences and fostering a collaborative team spirit. If you're ready to make a difference in the world of hospitality, this opportunity is for you.

Qualifications

• Experience in front office operations in hotel or retail sectors.
• Strong sales capabilities and commercial awareness.

Responsibilities

• Manage front desk operations to high standards during shifts.
• Supervise and train team members to enhance guest service.
• Handle guest requests and complaints promptly.

Skills

Front Office experience

Sales capabilities

Organizational skills

Supervisory skills

Interpersonal skills

Communication skills

Guest service

Education

Supervisory/management certificate

Diploma or degree in relevant field

Job description

At Hilton Dubai Palm Jumeirah, a Front Desk Manager manages the activities at the hotel front desk, including check-in/check-out, guest requests, concierge services, and promotion of in-house activities.

What will I be doing?

As a Front Desk Manager, you will oversee the front office activities between the guest, the hotel, and the various hotel departments. A Front Desk Manager is responsible for supervising the activities that create the first impressions of our guests and must perform the following tasks to the highest standards:

• Manage Front Desk operations during your assigned shift to a consistently high standard.
• Ensure your shift team have a current knowledge of hotel products, services, pricing, and special promotional offers, as well as daily VIP and special events.
• Advise your shift team of any special events or VIP guests in the hotel that day.
• Monitor the appearance, standards, and performance of team members with an emphasis on training and teamwork.
• Maximize sales revenues through up-selling and marketing programs.
• Manage guest requests, inquiries, and complaints promptly and completely.
• Maintain the professional appearance of the Front Desk with a focus on hospitality and guest service.

What are we looking for?

A Front Desk Manager serving Hilton brands is always working on behalf of our guests and with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Front Office experience in the hotel, leisure, and/or retail sector.
• Strong commercial/business awareness and demonstration of sales capabilities.
• Calm, organized work ethic with the ability to prioritize and meet deadlines.
• Excellent supervisory, interpersonal, and communication skills.
• A passion for delivering exceptional levels of guest service.

It would be advantageous for you to demonstrate the following capabilities and distinctions:

• A relevant supervisory/management certificate/diploma or degree.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing team members are at the heart of it all!