Front Desk Agent - The Mangroves Abu Dhabi, LXR Hotels & Resorts (Emiratis Only) (Pre-Opening)

Hilton Worldwide, Inc.; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Abu Dhabi is seeking a Front Desk Agent to welcome guests with warmth and professionalism. The ideal candidate will have experience in luxury hospitality and excellent communication skills, ensuring every guest experience is memorable. Join a team that values elegance and authenticity, with opportunities for growth and development in a luxury environment.

Benefits

World-class training

Career growth opportunities

Qualifications

• Previous experience in a Front Office or guest-facing role, preferably in luxury hospitality.
• Fluency in English; knowledge of Arabic or other languages is an advantage.
• Professional appearance and engaging manner.

Responsibilities

• Welcome guests with warmth and professionalism.
• Handle check-in and check-out processes smoothly.
• Manage room allocations and upgrades based on guest preferences.

Skills

Strong communication skills

Interpersonal skills

Organizational skills

Detail-oriented

Calm under pressure

Job description

Front Desk Agent – LXR Hotels & Resorts (Emiratis Only) (Pre‑Opening) – The Mangroves Abu Dhabi

Job Number: HOT0C5CD

Work Locations

LXR Eastern Mangroves Abu Dhabi, Al Salam Street – Al Kheeran Eastern Mangroves District, UAE

LXR Hotels & Resorts is a collection of independent, luxury properties that celebrate the unique character of each destination. Every hotel in the LXR portfolio offers a bespoke experience, combining authentic service with refined elegance and cultural richness. At LXR, we believe in creating unforgettable moments for our guests—and extraordinary opportunities for our team members.

At LXR Hotels & Resorts, first impressions are everything. As a Front Desk Agent, you will be the face of the hotel, creating a warm welcome, delivering personalized service, and ensuring that every guest experience begins and ends with timeless luxury.

What will I be doing?

• Welcome guests with professionalism, warmth, and genuine hospitality.
• Handle check‑in and check‑out processes smoothly, ensuring accuracy and efficiency.
• Manage room allocations, reservations, and upgrades in line with guest preferences and hotel availability.
• Respond promptly to guest inquiries, requests, and complaints, ensuring every interaction exceeds expectations.
• Process payments, verify billing, and maintain accurate records in line with Hilton policies.
• Maintain strong knowledge of hotel services, facilities, and local attractions to provide tailored recommendations.
• Work closely with Concierge, Housekeeping, and other departments to ensure seamless guest experiences.
• Uphold grooming, appearance, and service standards reflective of a luxury environment.
• Perform additional tasks as required to support the success of the Front Office team.

What are we looking for?

• Previous experience in a Front Office or guest‑facing role, preferably within luxury hospitality.
• Strong communication and interpersonal skills, with fluency in English (Arabic or other languages are an advantage).
• A professional appearance and confident, engaging manner.
• Excellent organizational skills and attention to detail.
• Ability to remain calm and composed in high‑pressure situations.
• A genuine passion for creating memorable guest experiences.

Why join LXR?

At LXR Eastern Mangroves Abu Dhabi, you will be part of a world where elegance meets authenticity. Hilton provides world‑class training, career growth opportunities, and the chance to contribute to a brand that defines bespoke luxury.

Job

Guest Services, Operations, and Front Office