Front Desk Agent - Russian / German Speaker

FAIRMONT; Ajman; On-site; AED 60,000 - 120,000; Full time

Job summary

A hospitality company in Ajman is seeking a Front Desk Agent to provide exceptional customer service and ensure a welcoming experience for guests. The role involves check-in and check-out procedures, handling guest inquiries, and promoting hotel services. Candidates should have 1–2 years of experience and fluency in English and either Russian or German. The position requires strong communication skills and professionalism in a busy environment.

Qualifications

• 1–2 years of experience in a Front Office or guest service role.
• Ability to remain calm and professional in high-pressure situations.
• Strong grooming standards and professional appearance.

Responsibilities

• Welcome guests with a warm and professional demeanor.
• Handle check-in, check-out, and room assignments.
• Assist guests with inquiries and special requests.
• Promote hotel services and upsell when appropriate.

Skills

Customer service skills

Attention to detail

Strong communication skills

Fluency in English

Fluency in Russian and/or German

Education

Diploma or certification in Hospitality Management

Tools

PMS systems (e.g., Opera)

Computer skills

Job description

Job Description

Join our team as a Front Desk Agent, where you'll be the friendly face and welcoming voice that sets the tone for our guests' stay. As the first point of contact, your impeccable customer service skills and attention to detail will create a memorable and positive experience, ensuring our guests feel valued from check‑in to check‑out.

• Welcome guests with a warm and professional demeanor.
• Handle check-in, check-out, room assignments, and room keys efficiently.
• Process payments and maintain accurate financial transactions.
• Assist guests with inquiries, special requests, and hotel information in English and Russian / German.
• Promote hotel services, facilities, and upsell room categories when appropriate.
• Maintain accurate guest records and ensure compliance with hotel policies.
• Coordinate with Housekeeping, Reservations, Guest Services, and other departments to ensure seamless guest experiences.
• Handle guest complaints or issues professionally and escalate to the Duty Manager when required.
• Follow all procedures related to safety, security, and data privacy.
• Maintain the cleanliness and professional appearance of the front desk area.
• Participate in shift handovers, trainings, and team meetings.

Qualifications

• Diploma or certification in Hospitality Management preferred.
• Minimum 1–2 years of experience in a Front Office or guest service role, preferably in a hotel.
• Fluency in English and Russian and / or German (speaking, reading, and writing).
• Strong communication and interpersonal skills.
• Proficient in PMS systems (e.g., Opera) and basic computer skills.
• Excellent problem‑solving skills and attention to detail.
• Ability to remain calm and professional in high‑pressure situations.
• Strong grooming standards and professional appearance.
• Flexibility to work shifts, nights, weekends, and public holidays.

Additional Information

Our commitment to Diversity & Inclusion :

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.