Front Desk Agent: Elevate Guest Experiences

FIVE Hotels & Resorts; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A luxury hotel group in Dubai is seeking a Front Desk Agent to deliver exceptional guest experiences in a vibrant environment. The ideal candidate will have 1-2 years of relevant experience, excellent communication skills, and a welcoming attitude. You will be responsible for guest check-ins, addressing inquiries, and maintaining high standards of service. This role offers a chance to work in a dynamic team committed to luxury and hospitality excellence.

Benefits

Competitive salary

Career advancement opportunities

Access to staff events

Qualifications

• 1-2 years of experience as a Front Desk Agent or similar role.
• Impeccable communication skills, fluent in English.
• A proactive nature with attention to detail.

Responsibilities

• Deliver exceptional service, meeting guest needs promptly.
• Maintain high standards of appearance and grooming.
• Handle guest check-ins efficiently and accurately.
• Address and resolve guest complaints professionally.
• Collaborate with team members to optimize guest experiences.

Skills

Excellent communication

Leadership skills

Organisational skills

Proactive execution

Detail-oriented

Customer satisfaction focus

Fluency in English

Proficiency in multiple languages

Team collaboration

Flexibility

Tools

Word

Excel

Outlook

Opera PSMS

Job description

A luxury hotel group in Dubai is seeking a Front Desk Agent to deliver exceptional guest experiences in a vibrant environment. The ideal candidate will have 1-2 years of relevant experience, excellent communication skills, and a welcoming attitude. You will be responsible for guest check-ins, addressing inquiries, and maintaining high standards of service. This role offers a chance to work in a dynamic team committed to luxury and hospitality excellence.