Front Desk Agent

AccorHotel; Dubai; On-site; USD 30,000 - 45,000; Full time

Job summary

A leading hotel group in Dubai seeks a dedicated front office team member to enhance guest experience. The role involves managing guest check-ins/outs, ensuring exceptional service delivery, and handling guest inquiries. Ideal candidates will possess a passion for hospitality, strong communication skills, and relevant experience in hotel operations.

Qualifications

• Minimum of 1 year previous hotel experience is an asset.
• Fluency in English and at least one additional language required.
• Ability to handle multiple tasks and guest requests.

Responsibilities

• Execute daily functions of arrival and departure for guests.
• Handle guest complaints and ensure their satisfaction.
• Perform cash handling and credit processing as required.

Skills

Guest service

Communication

Organization

Flexibility

Leadership

Education

Degree or Diploma in Hospitality Management

Tools

Property Management System (Opera)

Microsoft Office (Word, Excel, PowerPoint)

Job description

• Execute the daily functions of arrival and departure for guests in a manner keeping with the Fairmont Service Promise and the guests.
• Adheres to and executes all job task checklist points.
• Perform registration process by obtaining data from guest and by observing the established guidelines.
• Review all Group Resumes VIP reports daily business reports.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and nametag while working.
• Comply at all times with Accor standards and regulations to encourage safe and efficient hotel operations which include but are not limited to Front Office policies and Accounting policies.
• Cash handling and credit processing as required to include Gift Card redemption.
• To support the Concierge or Telephone Operator as required.
• Resolve guest complaints or otherwise follow up with manager.
• Review room queue and work with Housekeeping to expedite turnover.
• Reach out to guests to communicate room is ready and coordinate luggage delivery with Guest Services if luggage has been stored.
• Handle DueOut and Discrepancy updating in communication with the Housekeeping Department.
• Post applicable charges for late checkouts requests.
• Perform daily bucket check report against guest folio ensuring that charges are accurately posted and support receipts are properly filed/attached.
• Ensure that ones cash report is balanced and closed at the end of the shift with remittance envelop dropped in the cash vault.
• Ensure the strict control of room keys. Enforce the key handling procedures ensuring maximum security.
• Ensure proper handling and documentation of guests valuables being secured in hotel safe deposit box.
• Drive and champion ALL loyalty program.
• Drive FO Up selling program.
• Be familiar with hotel services and promotions and promote them.
• Use Royal Service Manager as the main method of communication throughout the department as required for communication.
• Take and deliver accurate and timely guest messages.
• Respond to queries positively.
• Follow department policies procedures and service standards including all safety policies.
• Other tasks as assigned.

Qualifications :

• Passion for guest service.
• Excellent written and verbal communication interpersonal and leadership skills.
• Highly organized resultsoriented with the ability to be flexible and work well under pressure.
• Degree or Diploma in Hospitality Management is an asset.
• Fluency in English and at least one additional language
• Minimum of 1 year previous Hotel experience is an asset.
• Must have the ability to handle a multitude of tasks and Guest requests.
• Knowledge of Property Management System such asOpera is an asset.
• Ability to work independently and prioritize responsibilities.
• Experience with a Hotel loyalty program an asset.
• Computer proficiency in a Windows environment (Word Excel PowerPoint).

Remote Work :

No

Employment Type :

Fulltime