Front Desk Agent

Rotana Hotels; Abu Dhabi; On-site; AED 5,000 - 7,000; Full time

Job summary

A leading hospitality group in Abu Dhabi is seeking a dedicated Front Desk Agent to provide exceptional customer service. The successful candidate will ensure guests are welcomed, assisted with inquiries, and experience a memorable stay. Responsibilities include efficient service, maintaining knowledge of hotel offerings, and managing check-in/check-out procedures accurately. Candidates who are dynamic and self-motivated will excel in this role, making a positive impact on guest satisfaction.

Responsibilities

• Provide prompt, courteous and efficient service to all guests.
• Ensure guests are greeted by name and escorted to their room.
• Assist guests with inquiries and hotel activities.
• Maintain knowledge of hotel information and local services.
• Administer Front Desk cashiering standards accurately.
• Process accounts from check-in to check-out accurately.
• Maintain the privacy of all guests.

Job description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

Responsibilities

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings