Franchise Hotel - Front Desk Agent

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hotel chain in Dubai is seeking a Front Desk Agent to create memorable experiences for guests. The role involves managing bookings, welcoming guests warmly, and anticipating their needs to ensure a seamless stay. Ideal candidates have strong communication and problem-solving skills, along with basic tech literacy. Join us to be part of our inclusive hotel family.

Benefits

Competitive salary

Wide range of benefits

Qualifications

• Easy to talk to and handle guest concerns.
• Able to turn problems into great memories for guests.
• Basic reading, writing, and computer skills are required.

Responsibilities

• Warmly welcome guests to create memorable experiences.
• Manage guest bookings and payments efficiently.
• Anticipate guest needs and provide tailored recommendations.
• Assist with any issues related to bills and restaurant suggestions.

Skills

Communication skills

Problem-solving skills

Fluency in local language

Literate and tech-savvy

Job description

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. We’ve created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. Our hotels are unique in their own right, with their own distinct outlook and story to tell.

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

Every day is different, but you’ll mostly be:

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying one step ahead of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

Requirements:

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Fluency in the local language - extra language skills would be great, but not essential
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you’ll become part of our hotel family.