Franchise Hotel - Food & Beverage Secretary

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel group in Dubai seeks a talented candidate to coordinate between the food & beverage and kitchen departments. You will ensure smooth communication, manage inventory, and provide exceptional guest service. Ideal candidates should have experience in hospitality, strong organizational and multitasking skills, and proficiency in MS Office. This role offers a competitive salary and a variety of benefits to support your success.

Benefits

Competitive salary

Inclusive company culture

Supportive work environment

Qualifications

• Experience in a similar role within the hospitality industry, preferably with exposure to both F&B and kitchen environments.
• Strong understanding of both front-of-house (F&B) and back-of-house (kitchen) operations.
• 1-2 years of secretarial or administrative experience in a hospitality environment.

Responsibilities

• Coordinate F&B and kitchen departments to ensure smooth communication.
• Assist in menu coordination with culinary teams.
• Manage inventory and vendor relationships for food supplies.

Skills

Communication skills

Organizational skills

Multitasking

Interpersonal skills

Education

Diploma or degree in Business Administration, Hospitality, or related field

Tools

MS Office Suite (Word, Excel, PowerPoint, Outlook)

Job description

Overview

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels

Role & Responsibilities

• Coordinate between F&B and kitchen departments, serving as the main point of contact to ensure smooth communication and coordination.
• Collaborate with both departments to ensure timely food preparation and service, especially during busy periods or events.
• Assist in menu coordination and development with the kitchen and culinary teams to align with guest preferences and dietary requirements.
• Ensure that menu updates are effectively communicated to the F&B team for accurate service.
• Assist in the coordination of food and beverage services for events such as banquets, weddings, and conferences, ensuring kitchen and F&B alignment on event requirements.
• Ensure service and food preparation timelines are met during events.
• Coordinate with the kitchen team on food supplies and stock management to ensure the kitchen is adequately stocked for daily operations and special events.
• Manage F&B inventory, including beverages and supplies, ensuring proper stock levels and timely replenishment.
• Maintain vendor relationships, ensuring timely delivery of food, beverages, and kitchen supplies.
• Provide operational support to both F&B and kitchen staff during service periods, ensuring efficiency and addressing issues that arise.
• Assist with training of F&B and kitchen staff to maintain service standards and compliance with safety and hygiene regulations.
• Ensure that both F&B and kitchen teams adhere to health, safety, and hygiene regulations at all times.
• Conduct regular inspections to ensure cleanliness, organization, and compliance with food safety standards in both departments.
• Assist in budget monitoring for both the F&B and kitchen departments, tracking expenses and identifying areas for cost-saving without compromising quality.
• Support the Bar Manager and Executive Chef in tracking and reporting revenue from food and beverage services.
• Engage with guests to gather feedback on food and beverage services, ensuring any issues are resolved promptly by coordinating with the kitchen and F&B teams.
• Provide exceptional guest service by ensuring the kitchen and service teams meet guest expectations.

Person Specifications

• Strong understanding of both front-of-house (F&B) and back-of-house (kitchen) operations.
• Excellent organizational, multitasking, and communication skills to coordinate between departments.
• Proficiency in managing inventory and vendor relationships.
• Experience in a similar role within the hospitality industry, preferably with exposure to both F&B and kitchen environments.
• Strong interpersonal skills and professional demeanor to work with staff and interact with guests.

Qualifications & Skills

• Diploma or degree in Business Administration, Hospitality, or related field preferred.
• Minimum 1–2 years of secretarial or administrative experience, preferably in a hospitality environment.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication abilities.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Attention to detail and ability to work under pressure.
• Professional demeanor with a customer-service-oriented mindset.

Benefits

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you’ll become part of our hotel family.