Foreman - Material Handling Equipment | Al-Futtaim Automotive | FAMCO

Al-Futtaim; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading diversified business in Dubai seeks a Foreman to join the Linde Division. The role involves customer interaction, job estimation, coordination with workshop staff, and achieving service revenue targets. Candidates must have a Diploma or Bachelor in Automobile/Mechanical Engineering, with 3-5 years of experience in an automobile dealership. Strong customer handling skills, logical thinking, and proficiency in MS Office and ERP systems are essential. This position offers a chance to be part of a dedicated service team focused on high-quality service delivery and customer satisfaction.

Qualifications

• 3–5 years of experience in an automobile dealership, preferably in Buses / Commercial Vehicles.
• Experience in Service Department as a Service Advisor.
• Knowledge of automotive dealer / distributor business processes.

Responsibilities

• Attend to customers promptly and gather accurate details.
• Prepare job cards and provide cost estimates to customers.
• Coordinate with workshop staff for timely completion of repairs.
• Promote value-added services and achieve revenue targets.

Skills

Customer handling skills

Effective communication

Logical thinking

Team player

Education

Diploma or Bachelor in Automobile / Mechanical Engineering

Tools

MS Office

ERP systems

Job description

Job Requisition ID : 174507

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

We are looking for a Foreman to join the Linde Division at FAMCO in the UAE. This role is responsible for receiving customers, accurately documenting their service needs, providing clear job estimates, coordinating with the workshop, following up on repairs, and ensuring timely delivery with a complete explanation of work performed. The Foreman plays a key role in achieving service and sales revenue targets while maintaining high customer satisfaction standards.

What you will do

Attend to customers promptly, greet them warmly, and gather accurate details of their requests.

Prepare job cards, provide cost estimates, and explain job details clearly to customers.

Coordinate with workshop staff to ensure timely completion of repairs.

Obtain approvals for additional repairs when needed and communicate any delays to customers.

Deliver the equipment / vehicles in person and explain the invoice and services performed.

Promote value-added services and ensure revenue targets are achieved.

Resolve customer concerns promptly to maintain high Customer Service Value (CSV) scores.

Required skills to be successful

Diploma or Bachelor in Automobile / Mechanical Engineering.

3–5 years of experience in an automobile dealership, with at least 3 years in Service Department as a Service Advisor, preferably in Buses / Commercial Vehicles.

Strong customer handling skills and effective communication abilities.

Logical thinking to understand technical root causes of vehicle issues.

Proficiency in MS Office and ERP systems.

Customer service oriented, honest, responsible, culturally sensitive, and a team player.

About the team

You will be part of a dedicated service team within the Linde Division, collaborating closely with workshop staff and Service Managers to ensure high-quality service delivery and customer satisfaction. The team is focused on achieving monthly service and sales revenue targets while maintaining high standards.

What equips you for the role

Knowledge of automotive dealer / distributor business processes.

Experience in service management and workflow coordination.

Strong interpersonal skills and ability to empathize with customers.

Commitment to achieving business targets while maintaining service quality.