Food Beverage Supervisor

AccorHotel; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Abu Dhabi is seeking a Food & Beverage Supervisor to oversee operations in various outlets like restaurants and bars. The ideal candidate will ensure exceptional service quality and customer satisfaction while training staff and developing strategies to increase revenue. Strong leadership skills, attention to detail, and knowledge of food safety are essential. This full-time role offers a dynamic work environment in a prestigious hotel.

Qualifications

• Previous experience as a Food & Beverage Supervisor or in a similar leadership role.
• Strong leadership and communication skills with ability to motivate team members.
• Excellent problem-solving abilities and attention to detail.
• Certificate and knowledge of food safety regulations.
• Proficiency in inventory management, cost control, and POS systems.
• Flexibility to work various shifts including early mornings, late evenings, and weekends.
• Passion for delivering exceptional guest experiences with a positive customer-first mindset.

Responsibilities

• Supervise operations of food and beverage outlets including restaurants and bars.
• Ensure high-quality service delivery and customer satisfaction.
• Assist in developing strategies to increase revenue and profitability.
• Oversee menu planning and pricing for appealing selections.
• Monitor cleanliness and hygiene standards in compliance with regulations.
• Coordinate with kitchen and bar staff for timely service.
• Conduct inventory management and maintain stock levels.
• Handle customer complaints professionally and promptly.
• Train and mentor staff to enhance skills and performance.
• Collaborate with other departments to promote outlets.
• Adhere to company policies and regulations.
• Implement standard operating procedures to maintain service consistency.
• Monitor guest feedback and reviews for improvements.
• Conduct regular staff meetings for updates and performance reviews.
• Manage cash handling and ensure accuracy.
• Stay updated on industry trends and customer preferences.

Skills

Leadership

Communication

Problem-solving

Attention to detail

Knowledge of food safety regulations

Flexibility

Tools

Inventory management systems

POS systems

Job description

Responsibilities

• Supervise the daytoday operations of the food and beverage outlets including restaurants bars room service and banquet facilities.
• Ensure highquality service delivery and customer satisfaction by monitoring and evaluating the performance of the staff and providing feedback and training as needed.
• Assist in developing and implementing strategies to increase revenue and profitability such as upselling promotions and cost control measures.
• Oversee menu planning and pricing to ensure a diverse and appealing selection that meets the needs and preferences of the guests.
• Monitor and maintain the cleanliness and hygiene standards of the food and beverage outlets ensuring compliance with health and safety regulations.
• Coordinate with the kitchen and bar staff to ensure timely and efficient food and beverage service resolving any issues that may arise.
• Assist in conducting inventory management ordering supplies and maintaining proper stock levels to meet the demands of the business.
• Handle customer complaints and concerns in a professional and timely manner seeking to resolve issues and ensure a positive experience for guests.
• Train and mentor staff members providing ongoing guidance and support to enhance their skills and performance.
• Collaborate with other departments such as sales and marketing to promote the food and beverage outlets and drive business growth.
• Adhere to all company policies and procedures as well as local state and federal regulations related to food and beverage service.
• Implementing and enforcing standard operating procedures to maintain consistency in service and uphold the hotels brand standards.
• Monitoring guest feedback and online reviews to identify areas for improvement and address customer concerns in a timely manner.
• Conducting regular staff meetings to communicate updates review performance metrics and reinforce service expectations.
• Managing and reconciling cash handling procedures ensuring accuracy in cash payments and reporting discrepancies.
• Staying updated on industry trends new products and customer preferences in the food and beverage sector to continually enhance offerings and remain competitive in the market.

Qualifications

What you will bring to the role:

• Previousexperience as a Food & Beverage Supervisor or in a similar leadership role
• Strong leadership and communication skills with ability to motivate team members
• Excellent problemsolving abilities and attention to detail
• Certificate and knowledge of food safety regulations
• Proficiency in inventory management cost control and POS systems
• Flexibility to work various shifts including early mornings late evenings and weekends
• Passion for delivering exceptional guest experiences with a positive customerfirst mindset

Additional Information

Food & Beverage Supervisor for Mercure Abu Dhabi Downtown

Remote Work

No

Employment Type

Fulltime