Fintech Customer Support Leader - Service Excellence & Ops

Raseed Invest Limited; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading fintech company in Dubai seeks a Customer Support Manager to lead a team and enhance customer satisfaction. The role involves overseeing support operations, implementing strategies, and resolving complex issues. Candidates should have at least 5 years of customer support experience, with 3 years in leadership roles, along with excellent problem-solving and communication skills. This position offers a dynamic work environment and a chance to contribute to one of MENA's fastest-growing fintech brands.

Benefits

Dynamic exciting work environment

Opportunity to work with a fast-growing fintech brand

Qualifications

• Minimum 5 years of experience in customer support or service delivery.
• 3+ years in a supervisory or managerial role.
• Experience in fintech, trading, or regulated industries.

Responsibilities

• Lead and supervise a team of customer service representatives.
• Oversee daily operations and handle customer inquiries.
• Develop customer service strategies for improvement.

Skills

Leadership

Problem-solving

Communication

Customer empathy

Analytical skills

Education

Bachelor’s degree in business administration or related field

Tools

Freshchat

Jira

ComplyCube

Job description

A leading fintech company in Dubai seeks a Customer Support Manager to lead a team and enhance customer satisfaction. The role involves overseeing support operations, implementing strategies, and resolving complex issues. Candidates should have at least 5 years of customer support experience, with 3 years in leadership roles, along with excellent problem-solving and communication skills. This position offers a dynamic work environment and a chance to contribute to one of MENA's fastest-growing fintech brands.