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Finance Manager

PricewaterhouseCoopers

Dubai

On-site

AED 120,000 - 200,000

Full time

Yesterday

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Job summary

A global professional services firm in Dubai seeks a Managed Service Delivery Generalist who will execute outsourced processes, manage client interactions, and coach teams through complex challenges. The ideal candidate should be skilled in business process optimization and committed to delivering high-quality services. Responsibilities include crafting clear messages, validating client outcomes, and modeling professional standards. This position requires strong analytical thinking, communication skills, and the ability to foster an inclusive team environment.

Responsibilities

Craft and convey clear impactful and engaging messages.
Apply systems thinking to identify underlying problems.
Validate outcomes with clients and share alternative perspectives.
Direct the team through complexity while demonstrating composure.
Deepen your expertise and focus on staying relevant.
Initiate open and honest coaching conversations.
Make difficult decisions and resolve issues hindering team effectiveness.
Model professional and technical standards.

Skills

Accepting Feedback

Active Listening

Analytical Thinking

Business Process Outsourcing

Performance Management

Coaching and Feedback

Communication

Complaint Management

Compliance Auditing

Creativity

Empathy

Inclusion

Overview

At PwC our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations reduce costs and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management technology and process optimization to deliver high-quality services to clients.

As a managed service delivery generalist at PwC you will execute outsourced processes such as client and customer interaction; data review enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.

Growing as a strategic advisor you leverage your influence expertise and network to deliver quality results. You motivate and coach others coming together to solve complex problems. As you increase in autonomy you apply sound judgment recognising when to take action and when to escalate. You are expected to solve through complexity ask thoughtful questions and clearly communicate how things fit together. Your ability to develop and sustain high performing diverse and inclusive teams and your commitment to excellence contributes to the success of our Firm.

Responsibilities

Craft and convey clear impactful and engaging messages that tell a holistic story.
Apply systems thinking to identify underlying problems and/or opportunities.
Validate outcomes with clients share alternative perspectives and act on client feedback.
Direct the team through complexity demonstrating composure through ambiguous challenging and uncertain situations.
Deepen and evolve your expertise with a focus on staying relevant.
Initiate open and honest coaching conversations at all levels.
Make difficult decisions and take action to resolve issues hindering team effectiveness.
Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.

Qualifications

Education (if blank degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Required Skills