Field Support Engineer

ParamInfo; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology solutions provider in Ras Al Khaimah is seeking a skilled Field Support Engineer with over 5 years of experience in technical support and network management. The role involves providing on-site and remote support for Microsoft Azure, 365, and Exchange, troubleshooting issues, maintaining hardware, and ensuring system performance. Candidates should possess strong networking skills and the ability to work efficiently in a team-oriented environment. Join us for a challenging and rewarding opportunity in a dynamic setting.

Qualifications

• 5+ years of relevant experience in technical support.
• Strong networking knowledge and problem‑solving skills.
• Ability to work in a fast‑paced, team‑oriented environment.

Responsibilities

• Provide technical support for Windows Server, Mac OS X, and enterprise systems.
• Troubleshoot and resolve network issues, including configuration and installation.
• Support Microsoft 365, Azure, and Exchange environments.
• Administer hardware support, including printers and mobile devices.
• Ensure system security and manage backups.

Skills

Microsoft Azure

Microsoft 365

Microsoft Defender

Microsoft Exchange

Network troubleshooting

Network configuration

Job description

We are looking for a skilled Field Support Engineer with 5+ years of experience in technical support, system administration, and network expertise. You will provide on-site and remote support, troubleshoot, and resolve issues across Microsoft Azure, Microsoft 365, Microsoft Defender, Microsoft Exchange, and network environments. The role includes configuring IT solutions, diagnosing network problems, maintaining hardware, and ensuring system security and performance.

Job Description

Job Title: Field Support Engineer

Job Location: Ras AI Khaimah

Key Responsibilities

• Provide technical support for Windows Server, Mac OS X, and enterprise systems.
• Troubleshoot and resolve network issues, including configuration, installation, and network diagnostics.
• Support Microsoft 365, Azure, and Exchange environments.
• Administer hardware support, including printers, desktops, mobile devices, and peripherals.
• Ensure system security, manage backups, and maintain network performance.
• Set up user accounts and troubleshoot day-to-day IT issues.

Key Skills

• Microsoft Azure, Microsoft 365, Microsoft Defender, Microsoft Exchange.
• Network troubleshooting and network configuration expertise.
• Experience in virtualization, system administration, and security management.

Requirements

• 5+ years of relevant experience.
• Strong networking knowledge and problem‑solving skills.
• Ability to work in a fast‑paced, team‑oriented environment.