Field Service Technician

OSI Systems, Inc; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading detection technology company is seeking experienced Field Service Technicians to provide technical support for X-ray screening systems in Dubai. The role involves troubleshooting, maintenance, and installation of complex systems. Candidates should have a diploma in relevant fields, 4-6 years of field service experience, preferably in the X-ray industry or security settings. This dynamic role requires strong communication skills, technical aptitude, and the ability to work in diverse environments.

Qualifications

• 4–6 years of experience in a field service environment.
• Desirable experience in X-ray industry.
• Strong advantage if previously worked in airports or security checkpoints.
• Solid understanding of electronic and mechanical assemblies.

Responsibilities

• Install, diagnose, troubleshoot, maintain, and repair X-ray and trace systems.
• Assist L3 Field Service Engineers with daily operational tasks.
• Perform Level 1 and Level 2 troubleshooting and repairs.
• Carry out scheduled maintenance and respond to callouts.

Skills

Troubleshooting skills

Communication skills

Ability to work independently

Team collaboration

Mechanical aptitude

Electrical knowledge

Education

Diploma in Electrical, Mechanical, Electronics, Automation, or Mechatronics

Tools

Power tools

Hand tools

Job description

Job Description

Overview

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements.

Role Overview

We are looking for experienced and motivated Field Service Technicians (FSTs) to join our team in Dubai Airport, U.A.E. In this role, you will provide Level 1 and Level 2 technical support for Rapiscan X-ray screening across the UAE/MEA region.

Responsibilities

You will be at the forefront of customer service—installing, diagnosing, troubleshooting, maintaining, and repairing complex X-ray and trace systems.

You will also assist L3 Field Service Engineers (FSEs) with daily operational tasks. This is a dynamic, fast-paced position where no two days are the same, requiring strong communication skills and the ability to build relationships with end users while training them on system operation and maintenance.

• Maintenance & Repair: Perform Level 1 and Level 2 troubleshooting and repairs on X-ray and trace systems, including mechanical, electrical, and software components.
• Preventive & Corrective Work: Carry out scheduled maintenance and respond to callouts under FSE/TL supervision.
• Diagnostics & Fault Resolution: Identify and resolve technical issues to ensure minimal downtime and optimal performance.
• Technical Reporting: Provide clear written and verbal reports, escalating complex issues (Level 3) to Fs and site leads.
• Installation Support: Assist with system setup, configuration, and initial testing during deployment phases.
• Compliance & Safety: Follow all company, customer, and regulatory safety standards while on-site.
• Core Values: Demonstrate Integrity, Innovation, Accountability, and Teamwork in all activities.

Qualifications

• Diploma in Electrical, Mechanical, Electronics, Automation, or Mechatronics.
• 4–6 years of experience in a field service environment; X-ray industry experience is highly desirable.
• Previous experience in airports or security checkpoints is a strong advantage.
• Solid understanding of electronic and mechanical assemblies, wiring diagrams, and schematics.
• Ability to work independently in challenging and remote environments, as well as collaboratively within a team.
• Skilled in using power tools and hand tools.