Field Service Engineer Technicians

Eaton; Abu Dhabi; On-site; AED 100,000 - 130,000; Full time

Job summary

A global power management company in Abu Dhabi is seeking a Field Service Engineer to perform commissioning, service, repairs, and maintenance on UPS systems. The role requires 3-5 years of relevant experience and an associate's degree in Electrical Engineering. The candidate should possess strong communication skills and a customer-oriented attitude. This position offers competitive compensation and benefits, along with opportunities for growth in a dynamic team environment.

Benefits

Competitive compensation and benefits

Permanent contract

Promotion opportunities through internal growth

Ongoing training through Eaton University

Qualifications

• 3-5 years of relevant experience.

Responsibilities

• Perform UPS commissioning, service, repairs, and maintenance.
• Follow up on customer agreements and satisfaction.
• Support customers with technical questions.
• Assist colleagues in the Service department and Sales.
• Ensure timely reporting and complete technical reports.

Skills

Experience with UPS 1-phase/3-phase systems

Strong communication skills

Customer-oriented attitude

Ability to work in a multicultural environment

Ability to understand and effectively implement instructions

Education

Associate's degree in Electrical Engineering or related field

Job description

What You'll Do

The primary function of the role is to perform UPS commissioning, service/repairs, and periodic maintenance for Eaton's installed base/products, ensuring maximum customer satisfaction and loyalty. You will work on Eaton UPS products ranging from small 1-phase UPS to large data center UPS systems up to 1700kVA.

Main Responsibilities

• Follow up on customer agreements and satisfaction through planning, execution, documentation, and invoicing of service tasks.
• Support customers with technical questions via phone and/or email.
• Assist colleagues in the Service department and Sales with technical knowledge.
• Participate in required training (technical, mandatory by Eaton or law).
• Perform commissioning, service, repair, and preventive maintenance on Eaton's installed base/products.
• Support and align work with company goals and KPIs.
• Ensure timely reporting and complete technical reports for each task.
• Adhere to Eaton guidelines, processes, and code of ethics.
• Collaborate with Project Managers on planning and scheduling projects.
• Provide support for high-profile clients, including technical advice and site visits as needed.
• Support Eaton's Environment, Health & Safety culture.

Qualifications

• An associate's degree in Electrical Engineering or a related field.
• 3-5 years of relevant experience.

Skills

• Experience with UPS 1-phase/3-phase systems, batteries, and emergency power supplies.
• Strong communication skills.
• Customer-oriented attitude.
• Ability to work in a multicultural environment.
• Ability to understand and effectively implement instructions and tasks.

What We Offer

• Competitive compensation and benefits.
• Permanent contract in a growing global company.
• Challenging projects in a dynamic, collaborative team.
• Excellent working environment emphasizing safety and ethics.
• Access to Eaton Business System tools for management and development.
• Promotion opportunities through internal growth.
• Culture & Values: Our approach to business and our values define who we are.
• Inclusion & Diversity: We embrace diversity and promote full engagement.
• Learning & Development: Ongoing training through Eaton University.
• Wellness initiatives aimed at empowering employees.

Company Industry

• Consulting
• Management Consulting
• Advisory Services

Department / Functional Area

Keywords

• Field Service Engineer, Technicians

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