FB Service Expert - IRD

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hospitality company in Dubai is seeking a Guest Service Expert. The role involves ensuring guests have memorable dining experiences through effective communication, cleanliness, and service excellence. Ideal candidates will have a high school diploma and some experience in customer service. This position is physically demanding, requiring standing for long periods and some lifting. Competitive benefits and a diverse workplace commitment are provided.

Qualifications

• Ability to stand, sit, or walk for extended periods.
• Experience in a guest service role is a plus.
• Must be able to lift objects weighing 25 pounds without assistance.

Responsibilities

• Ensure guests enjoy their meal experience.
• Communicate effectively with the kitchen.
• Maintain cleanliness and order in work areas.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we aim to build an experience that is memorable and unique, with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to ensure guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter your position, there are a few critical elements for success: creating a safe workplace, following company policies and procedures, upholding quality standards, and maintaining a professional appearance and communication. Guest Service Experts will be on their feet and moving around (standing, sitting, or walking for extended periods; moving over sloping, uneven, or slippery surfaces), managing the menu (reading and visually verifying information), and taking a hands-on approach to work (moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 25 pounds without assistance and up to 50 pounds with assistance; reaching overhead and below the knees, including bending, twisting, pulling, and stooping). Performing these duties well is critical to providing excellent service to our guests and supporting our business every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1 year of related work experience.

Supervisory Experience: None.

License or Certification: None.

Marriott International is an equal opportunity employer and believes in hiring a diverse workforce. We are committed to an inclusive, people-first environment and do not discriminate on any protected basis such as disability, veteran status, or any other basis covered under applicable law.