FB Service Expert - Counter Culture

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai seeks a Guest Service Expert to deliver exceptional service and enhance the dining experience for guests. The role requires active interaction with customers and staff, maintaining cleanliness, and adhering to safety standards. Applicants should possess a high school diploma and have a strong dedication to guest service. Join a diverse team committed to creating memorable experiences.

Qualifications

• Ability to stand or walk for extended periods.
• Ability to lift and carry objects up to 50 pounds with assistance.
• Strong attention to cleanliness and safety standards.

Responsibilities

• Interact and serve guests to enhance their dining experience.
• Set tables and communicate with the kitchen staff.
• Clean work areas and maintain supplies.

Skills

Guest service orientation

Communication skills

Ability to work under pressure

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique, with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to ensure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success: creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (standing, sitting, or walking for extended periods; moving over sloping, uneven, or slippery surfaces), managing the menu (reading and visually verifying information), and taking a hands-on approach to work (moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reaching overhead and below the knees including bending, twisting, pulling, and stooping). Performing these tasks well (and other reasonable job duties as requested) is critical for Guest Service Experts to deliver excellent service for our guests and our business every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1 year of related work experience.

Supervisory Experience: None.

License or Certification: None.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive environment. We are committed to nondiscrimination on any protected basis such as disability, veteran status, or any other basis covered under applicable law.