Facilities Management Coordinator

Transguard Group; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A facilities services company in the UAE is seeking a Facilities Management Coordinator to oversee daily operations, coordinate service providers, and ensure customer satisfaction. The ideal candidate will possess a Bachelor's degree and 1-3 years of relevant experience, along with strong communication skills and proficiency in MS Office. Responsibilities include managing maintenance activities, financial tracking, and client interactions. This role provides an opportunity for continuous improvement and innovation in facility services.

Qualifications

• Minimum of 1-3 years experience in service delivery.
• Strong report writing skills.
• Knowledge of HSE protocols.

Responsibilities

• Coordinate maintenance activities and service providers.
• Ensure customer satisfaction with facility management services.
• Maintain budget tracking and financial reports.

Skills

Strong communication skills

MS Office proficiency

Problem-solving skills

Interpersonal skills

Knowledge of FM standards

Power BI knowledge

Education

Bachelor's degree

Job description

Facilities Management Coordinator Jobs in UAE

Scope: The purpose of the Facilities Coordinator role is to support the effective day-to-day operation of buildings and workplace services by coordinating maintenance activities, service providers, and administrative processes.

Financial

• Share the monthly expenses tracker on hard and soft services in line with the signed contracts.
• Maintain the budget vs actual spend for FM master comments.
• Processing the approved invoices for GSRN etc.

Customer

• Ensuring the continuously delivering both operational excellence in our service and delighting the customers in their experience with our services.
• Ensure client satisfaction with delivery of Facility Management services.
• Reporting as per client requirements on MS and maintain the PowerBI dashboard etc. in coordination with different service providers.
• Coordination with procurement and other departments/stakeholders inside the business.
• Generate full case studies wherever management action and investigation is required.
• Maintain the outsourced contract resource details and the training details and records as per the agreement.
• Administer and raise the FM service contracts.
• Ensure day-to-day follow-ups with service providers and clients have been fulfilled as well as ensuring staff to adhere to the policies and procedures in all operations and necessary administrative guidance.

Process

• Meet or exceed best practice in provision of services through contracts.
• Plan, coordinate and supervise FM service providers and specialist service contractors on the building services.
• Plan and manage all pre- and post-contract activities for all FM services.
• Interact with Service Providers, and Sub-service providers throughout the contract duration.
• Ability to review and assess monthly invoices prepared by Service Providers.
• Identify contractual problems and resolve/escalate them.
• Address all client complaints and resolve them.
• Generate and maintain documentation for day-to-day operation.
• Perform other responsibilities associated with this position as may be appropriate.
• Raise the purchase requisition, quotation requests and all other requested directed by line manager.
• Perform other works as directed by the line manager from time to time.
• Ensure compliance with the company Management System relevant to the position.

Innovation

• Open to new and innovative ideas, and focus on continuous improvement.

Selection Criteria

• Bachelors is recommended.
• Knowledge of FM standards and processes.
• Knowledge of all HSE protocols.
• Minimum experience of 1-3 years in service delivery.
• Strong soft skills such as MS Word/Excel/PowerPoint and report writing skills. Power BI knowledge is a plus for reporting.
• Ability to work on software for raising PR and other requests.
• Strong communication and interpersonal skills.