F&B Service Expert

Sheraton; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A renowned hotel chain in Dubai seeks a Guest Service Expert to enhance dining experiences for guests. This role involves setting up tables, interacting with guests, and ensuring efficient communication with the kitchen. Ideal candidates will have strong customer service skills and a high school diploma. The position requires physical stamina, including standing for long periods and handling food items. Join our team to create memorable experiences that keep guests coming back.

Qualifications

• Must create a safe workplace and uphold quality standards.
• Ability to manage menus and verify information.
• Must be able to move, lift and carry objects up to 50 pounds with assistance.

Responsibilities

• Deliver a wide range of services to guests.
• Set tables and communicate with the kitchen.
• Ensure professional appearance and communications.

Skills

Customer service skills

Communication skills

Ability to work on feet for extended periods

Education

High school diploma or G.E.D. equivalent

Job description

Position Summary

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menuread and visually verify information), and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Less than 1 year related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.

Equal Opportunity Employment

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.