F&B Hostess

Minor International; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai seeks a Guest Service Associate to provide excellent customer service and manage guest seating. Applicants should have experience in Food & Beverage operations and possess strong English skills. The role involves greeting guests, handling reservations, and ensuring satisfaction with the dining experience.

Qualifications

• Previous experience in Food & Beverage or Restaurant operation is essential.
• Strong guest service skills and ability to engage with customers.
• Attention to detail to ensure operational excellence.

Responsibilities

• Greet guests and manage the waiting list.
• Provide menus and answer initial questions.
• Seat guests at preferred tables accordingly.
• Ensure guests are satisfied with their service.
• Handle complaints and resolve issues.

Skills

Guest service skills

Attention to detail

Excellent English skills

Job description

Overview

For travellers seeking freedom, independence and space. Oaks Hotels & Resorts offers spacious contemporary serviced studios and suites across Australia, New Zealand, Asia and the Middle East. Effortless short or long stays unfold with peace of mind and all the essential comforts.

Responsibilities

• Greeting guests as they enter, and putting them on a waiting list as necessary.
• Providing guests with menus and answering any initial questions.
• Seating guests at tables or in waiting areas.
• Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
• Engaging with guests to ensure they\'re happy with food and service.
• Responding to complaints and helping to resolve them.
• Answering phone calls, taking reservations and answering questions.
• A knowledge of the menu.
• Helping out with other positions in the restaurant as needed.
• Providing great customer service.

Qualifications

• Previous experience in Food & Beverage/Restaurant operation
• Eye for detail to achieve operational excellence
• Excellent guest service skills
• Excellent English skills