F&B Guest Relations Executive

Shangri-La Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Guest Relations Executive who will support exceptional guest experiences. Responsibilities include engaging with guests, handling complaints, and ensuring prompt service. Candidates should have at least 1 year of experience in a 5-star hotel and possess strong communication skills. The hotel offers a supportive and inclusive workplace culture with competitive benefits.

Benefits

Competitive benefits

Learning and development pathways

Colleague stay/travel perks

Qualifications

• At least 1 year of experience in a 5-star / international hotel.
• Fluent in oral and written English.
• Enjoys guest interactions.

Responsibilities

• Interact and engage with guests while maintaining high quality service standards.
• Handle guest complaints effectively and professionally.
• Ensure guests are greeted and served promptly.

Skills

Good communication skills

Knowledge of Food & Beverage service

Team player

Job description

Find Your Shangri-La in Shangri-La

Shangri-La Dubai is a luxurious urban sanctuary where modern energy meets timeless hospitality. With panoramic views of the Burj Khalifa and Dubai’s glittering skyline, every visit becomes an unforgettable experience.

About The Role

As a Guest Relations Executive, your role is to support the creation of exceptional and memorable guest experiences. You will ensure guests are warmly welcomed and attended to promptly, while assisting the Restaurant Manager and team in delivering seamless daily operations that prioritize guest satisfaction.

Key Responsibilities

• Interact and engage with guests whilst maintaining high quality service standards.
• Handle guest complaints effectively and professionally.
• Make sure that the guest is greeted and served promptly.
• Engage in suggestive selling.
• Presents the guest's bill when necessary.
• Update guest profiles in the system.

About You

• At least 1 year of experience in a 5-star / international hotel.
• Good communication skills, fluent in oral and written English language.
• Has a thorough knowledge of Food & Beverage service technique.
• Team player and enjoys guest interactions.

Why Join Us

• A workplace that values your passion and supports self‑realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.