Experience Concierge Agent

Jebel Ali International Hotels L.L.C; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hospitality organization in Dubai is seeking an Experience Concierge to enhance guest services and overall experience. Responsibilities include greeting guests, managing reservations, and providing personalized recommendations. The ideal candidate has a diploma in hospitality management, 1-2 years of experience in a 5-star hotel, and strong communication skills. This role offers an opportunity to work in a renowned establishment and foster lasting relationships with guests.

Qualifications

• 1-2 years’ working in a 5-star hotel on a similar role.
• Intermediate English; additional languages preferred.

Responsibilities

• Greet and assist guests as they arrive at the resort.
• Handle guest inquiries and requests promptly and courteously.
• Confirm and manage restaurant reservations and transportation arrangements.

Skills

Guest service excellence

Communication

Problem-solving

Education

Diploma in hospitality management or equivalent

Tools

Microsoft Office

OPERA / Protel PMS systems

Job description

Job Specification:

At JA Resorts & Hotels, our long tradition of hospitality excellence has been built on the hard work and dedication of the whole team. Our most important asset is our team members, and we are committed to developing their talent enabling them to grow and enjoy a long and prosperous career within the company.

Experience Concierge is responsible for providing exceptional guest services to enhance the overall guest experience. Key responsibilities include greet guests upon arrival, meet them during the stay and provide information about the resort and local attractions, make restaurant reservations, arrange transportation, and assist with any special requests.

Build strong relationships with guests to encourage repeat visits and enhance the resort’s reputation for outstanding service and actively engage in promoting the resort amenities, special packages, and additional services to enhance the guest experience and drive revenue.

Duties and Responsibilities

• Greet and assist guests as they arrive at the resort.
• Provide information about the resort, amenities, and local attractions.
• Handle guest inquiries and requests promptly and courteously.
• Confirm and manage restaurant reservations, tour bookings, and transportation arrangements.
• Coordinate with local service providers to ensure all bookings are confirmed and accurate.
• Update guest profiles and records with any special preferences or requests.
• Log and track guest requests, complaints, and resolutions in the resort’s system.
• Prepare daily reports for guest interactions and issues.
• Ensure seamless service by coordinating with the front desk on guest arrivals and
• Assist guests with check-in and check-out processes if needed.
• Arrange for special amenities, such as flowers, gifts, or special room setups.
• Provide personalized recommendations for dining, activities, and local attractions.
• Address and resolve guest complaints or issues promptly.
• Follow up with guests to ensure their concerns have been satisfactorily resolved.
• Keep updated with local events, new restaurants, and attractions.
• Ensure all VIP guests receive personalized attention and services.
• Coordinate special requests and amenities for VIP guests.

Experience and Skills

• Diploma in hospitality management or equivalent.
• Basic Microsoft Office, OPERA / Protel PMS systems.
• 1-2 years’ working in a 5* star hotel on a similar role.
• Intermediate– English. French/or German/Arabic/Russian/Italian would be an added advantage.