Executive Assistant and Reservations Call Center

Atlantis Dubai; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality provider in Dubai is seeking an Executive Assistant for Reservations and Call Center operations. The candidate will ensure efficient workflow and support guest services through detailed administrative support. The ideal applicant should have at least 2 years in hospitality, be fluent in English, and demonstrate strong decision-making and admin skills. This job offers a competitive tax-free salary in AED and various benefits, making it an attractive opportunity for career growth in luxury hospitality.

Benefits

Generous food and beverage privileges

Exclusive discounted rates at Kerzner properties

Comprehensive health insurance (with dental coverage)

Annual flights home

Life insurance

Incentive programme

Colleague wellness and social initiatives

Qualifications

• At least two years of experience in hospitality training or a related field.
• Fluency in English, both written and spoken.
• Demonstrated excellent administrative skills.

Responsibilities

• Provide comprehensive administrative support to the hotel’s reservations and call center operations.
• Focus on documentation, data management, reporting, coordination, and internal communication.
• Ensure efficient workflow and compliance with hotel policies.

Skills

Service-oriented

Strong decision-making

Excellent administrative skills

Strong planning

Analytical capabilities

Job description

Executive Assistant, Reservations & Call Center (19170)

Atlantis Dubai is part of Kerzner International, and home to two extraordinary resorts: the world-renowned Atlantis, The Palm and the ultra-luxury Atlantis The Royal. Together, they represent world-class service, bold innovation, and unforgettable experiences brought to life.

With over 6,000 colleagues from 129 nationalities, Atlantis Dubai operates as one team, with many departments and back-of-house functions seamlessly supporting both resorts. Across every role and department, our shared purpose is the same: to create amazing experiences and everlasting memories - not only for our guests, but for our colleagues too.

About the Role

As an Executive Assistant, Reservations and Call Center, you will be responsible for providing comprehensive administrative support to the hotel’s reservations and call centre operations. This role focuses on documentation, data management, reporting, coordination, and internal communication to ensure efficient workflow, accuracy of records, and compliance with hotel policies, while supporting guest service and reservation functions.

About You

The ideal candidate will have at least two years of experience in hospitality training or a related field. You should be service-oriented, with strong decision-making abilities. Fluency in English, both written and spoken, is essential. You should also demonstrate excellent administrative skills, along with strong planning and analytical capabilities.

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive programme, and a variety of colleague wellness and social initiatives.

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.