Enablement Officer / Solution Engineer

TechBiz Global GmbH; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

A leading recruitment service provider is searching for an Enablement Officer / Solution Engineer in Dubai. The role involves delivering product demos, leading technical onboarding processes, and providing clients with expert guidance on integrations and best practices for payment infrastructure. Ideal candidates will have experience in SaaS or fintech, especially related to crypto payments. Excellent English communication skills and a strong ownership mindset are crucial for success in this fast-paced environment.

Qualifications

• Proven experience as a Solution Engineer, Integration Engineer, or Technical Consultant in a SaaS or fintech environment.
• Hands-on experience with crypto payments, payment systems, PSP/API integrations, or wallet infrastructure.
• Demonstrated ability to manage technical integrations end-to-end.

Responsibilities

• Deliver high-quality product demos to prospects and clients.
• Lead the full technical onboarding process for clients.
• Act as the primary technical point of contact for clients during onboarding.

Skills

Perfect English — written and verbal

Excellent communication skills

Strong problem-solving ability

High ownership mindset

Ability to operate in a fast-paced environment

Job description

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently looking for a Enablement Officer / Solution Engineer to join one of our clients ' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.

Responsibilities : Pre-Sales & Demo

Deliver high-quality product demos to prospects and clients.

Support Commercial Managers and Technical Account Managers with technical answers, solution design, and integration guidance during the sales cycle.

Translate business requirements into technical recommendations for clients.

Integrations & Go-Live

Lead the full technical onboarding process for B2BINPAY clients.

Review and validate integration designs, API flows, and implementation approaches.

Work directly with client developers to ensure smooth, correct, and efficient integration .

Own the go-live process , from first call to successful production launch.

Ensure clients follow best practices when integrating with CRMs, back-office systems, wallets, and payment flows .

Technical Expertise

Become an expert in the B2BINPAY API, documentation, architecture, and workflows.

Translate complex technical concepts into clear, actionable guidance for non-technical clients.

Investigate, troubleshoot, and resolve integration-related issues.

Collaborate with internal product & engineering teams to elevate or resolve technical blockers.

Client Support & Success

Act as the primary technical point of contact for clients during onboarding and integration.

Support Technical Account Managers with technical clarifications and operational questions.

Advise customers on best practices for crypto payment infrastructure , security, and integrations.

Ensure that every client receives a professional, structured, and reliable technical experience.

Vendor & Partner Coordination

Liaise with external vendors and partners when required to assist clients with infrastructure or integration tasks.

Facilitate smooth cooperation between clients and third parties, ensuring timelines and deliverables are met.

Mandatory Experience

Proven experience as a Solution Engineer , Integration Engineer , or Technical Consultant in a SaaS or fintech environment.

Hands‑on experience with crypto payments , payment systems, PSP / API integrations, or wallet infrastructure.

Strong background in client-facing roles , pre-sales, and technical support.

Ability to read, understand, and explain API documentation.

Demonstrated ability to manage technical integrations end‑to‑end.

Skills & Competencies

Perfect English — written and verbal.

Excellent communication skills, capable of interacting with both technical and non-technical stakeholders.

Strong problem‑solving ability with a structured and analytical approach.

High ownership mindset : able to drive integrations to completion without micromanagement.

Ability to operate in a fast‑paced, high‑expectation environment.

Professionalism, reliability, and a positive, solution‑oriented mindset.