Reservation Agent

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in Dubai seeks a Reservations Agent to ensure exceptional guest experiences. In this full-time role, you'll engage with guests, maximize revenue through upselling, and assist with room reservations. Ideal candidates will have a guest-focused personality, strong interpersonal skills, and fluency in English. Experience with Opera or similar systems is preferred. Join our team to grow your talent and make a difference in the industry.

Benefits

Employee benefit card offering discounted rates worldwide

Learning programs through our Academies

Opportunity to develop talent

Corporate Social Responsibility activities like Planet 21

Qualifications

• Experience in customer service roles.
• Ability to engage and provide friendly service.

Responsibilities

• Offer exceptional service to guests.
• Maximize revenue through upselling.
• Assist guests with information and requests.
• Manage room reservations and updates.

Skills

Guest focused personality

Strong interpersonal skills

Problem-solving abilities

Fluency in English

Tools

Opera

Job description

Overview

Reservations Agent
You are the beginning of an exceptional guest experience. As a Reservations Agent you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

What you will be doing:

• Consistently offer exceptional friendly and engaging service
• Ensure the best selection for the guest and ensure revenue is maximized through up-selling
• Recommend property facilities and assist guests with information and special requests
• Book room reservation requests enter rooming lists and update accurate information in the system

Qualifications

• Your experience and skills include: Guest focused personality is essential

Additional Information

• experience is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English additional languages are a plus

Remote Work

No

Employment Type

Full-time