EN - Reservation Agent

AccorHotel; Dubai; On-site; AED 30,000 - 42,000; Full time

Job summary

Join a leading hospitality brand as a Reservations Agent in Dubai, where you'll be the first to provide exceptional service and enhance the guest experience. This full-time role offers opportunities for personal growth and the ability to contribute to social responsibility initiatives like Planet 21. Leverage your skills in a vibrant environment while learning and developing within the global network of Accor.

Benefits

Employee benefit card with discounted rates worldwide

Learning programs through our Academies

Opportunities for talent development within the property and globally

Participation in Corporate Social Responsibility activities

Qualifications

• Experience in hospitality preferred.
• Prior experience with booking systems is advantageous.

Responsibilities

• Provide exceptional guest service and make reservations.
• Maximize revenue through up-selling and assist guests with special requests.
• Maintain accurate rooming lists and reservation system information.

Skills

Guest focused personality

Strong interpersonal skills

Problem solving abilities

Fluency in English

Additional languages

Tools

Opera

Job description

Reservations Agent
You are the beginning of an exceptional guest experience. As a Reservations Agent you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!
What is in it for you:
In 3-4 bullet points showcase the benefits and perks of working at the property
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities like Planet 21
What you will be doing:
Consistently offer exceptional friendly and engaging service
Ensure the best selection for the guest and ensure revenue is maximized through up-selling
Recommend property facilities and assist guests with information and special requests
Book room reservation requests enter rooming lists and update accurate information in the system

Qualifications :

Your experience and skills include:
Guest focused personality is essential

Additional Information :

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English additional languages are a plus

Remote Work :

No

Employment Type :

Full-time