Dynamic Visitor Experience Specialist

BLR WORLD; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A talent consultancy for the culture and events sectors is seeking a Visitor Experience Team member to provide outstanding customer service and support visitor operations in Abu Dhabi. The ideal candidate will have excellent communication skills, a background in hospitality, and the ability to manage visitor interactions effectively. Responsibilities include assisting guests, providing accurate information on exhibitions and sales, and maintaining visitor data accuracy. Join our team to enhance the visitor experience!

Qualifications

• Previous experience in customer service, front-of-house, or hospitality roles.
• Multilingual ability is advantageous.
• Familiarity with museums, exhibitions, or cultural institutions is a plus.

Responsibilities

• Greet and assist visitors in a warm, professional manner.
• Offer clear and confident information about exhibitions and events.
• Manage visitor flow and assist in assigned service areas.
• Listen actively and resolve minor issues promptly.
• Handle transactions for museum commercial activities.
• Encourage engagement by promoting membership benefits.
• Ensure accurate entry and management of visitor information.
• Assist visitors with multimedia guides.

Skills

Strong communication and interpersonal abilities

Customer service and visitor-focused mindset

Problem-solving and conflict resolution

Sales and upselling techniques

Data entry and record keeping

Basic IT and technical troubleshooting

Organizational and time management skills

Education

Diploma or degree in Hospitality, Tourism, Communications, or a related field

Job description

A talent consultancy for the culture and events sectors is seeking a Visitor Experience Team member to provide outstanding customer service and support visitor operations in Abu Dhabi. The ideal candidate will have excellent communication skills, a background in hospitality, and the ability to manage visitor interactions effectively. Responsibilities include assisting guests, providing accurate information on exhibitions and sales, and maintaining visitor data accuracy. Join our team to enhance the visitor experience!