Dynamic End-User IT Support Engineer

Intertec Systems; Abu Dhabi Industrial City; On-site; AED 80,000 - 120,000; Full time

Job summary

A leading IT support company in Abu Dhabi is looking for a Technical Specialist in End User Support. You will troubleshoot desktop and laptop issues, manage user accounts, and provide technical assistance. Strong communication skills in English and Arabic, along with ITIL certification and relevant experience, are required for this role. Continuous learning and adaptation to new technologies are essential aspects of the job.

Qualifications

• 2-3 years of experience in IT support.
• ITIL certification (Foundation level or higher) required.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Handle customer calls and resolve hardware/software issues.
• Install, configure, and maintain operating systems.
• Manage user accounts and permissions.
• Troubleshoot network connectivity issues.

Skills

Windows OS troubleshooting

Active Directory management

Microsoft 365 Administration

VPN setup and support

Remote desktop tools

PC hardware maintenance

Network configuration

ITIL knowledge

Effective communication in English & Arabic

Education

Bachelor's degree with knowledge of IT

Tools

Ticketing systems (e.g., ServiceNow, HPSM)

Remote support tools (e.g., TeamViewer, Remote Desktop)

Cloud platforms (e.g., AWS, Azure, Google Cloud)

Active Directory

Exchange

Job description

A leading IT support company in Abu Dhabi is looking for a Technical Specialist in End User Support. You will troubleshoot desktop and laptop issues, manage user accounts, and provide technical assistance. Strong communication skills in English and Arabic, along with ITIL certification and relevant experience, are required for this role. Continuous learning and adaptation to new technologies are essential aspects of the job.