Dubai Luxury Front Office Agent — Guest Experience Lead

Phoenix Recruitment; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Front Office Agent to manage guest experiences, including check-ins/outs and reservations. Candidates should have a Grade 12 education and a formal hospitality qualification, alongside at least 2 years of experience in a 5-star hotel environment. The position offers a basic salary of AED2-2.5K, plus service charge and benefits such as accommodation, transportation, meals, and medical insurance.

Benefits

Accommodation (sharing)

Transportation

Meals

Medical insurance

Leave ticket

Onboarding ticket

Qualifications

• At least 2+ years’ experience in a 5* Hotel environment.
• Cash handling and basic computer proficiency.

Responsibilities

• Greeting guests, checking them in/out, providing information and addressing concerns.
• Booking rooms, managing room allocations and handling walk-ins.
• Taking payments, settling accounts and managing house banks.

Skills

Professionalism

Strong communication

Problem-solving

Organization

Education

Grade 12

Formal hospitality qualification

Job description

A luxury hotel in Dubai is seeking a Front Office Agent to manage guest experiences, including check-ins/outs and reservations. Candidates should have a Grade 12 education and a formal hospitality qualification, alongside at least 2 years of experience in a 5-star hotel environment. The position offers a basic salary of AED2-2.5K, plus service charge and benefits such as accommodation, transportation, meals, and medical insurance.