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Dubai-Based Technical Support Engineer (TAM + L2)
TRSS
United Arab Emirates
Hybrid
AED 150,000 - 200,000
Full time
Yesterday
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Job summary
A global media technology company is seeking a Technical Support Engineer based in Dubai. The role requires managing technical accounts to optimize client solutions, resolving complex incidents, and fostering relationships with high-profile clients. Candidates should have a Bachelor's degree in Computer Science and over 5 years of experience in technical account management, along with expertise in SaaS platforms and strong English communication skills. The position offers a hybrid work model and significant opportunities for career growth.
Benefits
Hybrid work model
Career development opportunities
Comprehensive benefits package
Flexible work arrangements
Volunteer days off
Qualifications
- 5+ years of experience in technical account management or customer success engineering.
- Proven track record managing relationships with global clients.
- Deep expertise in media technology solutions.
Responsibilities
- Serve as primary technical contact for top-tier clients.
- Conduct regular service reviews and optimize performance.
- Lead onboarding for technical accounts.
Skills
Technical account management
Relationship management
Customer success engineering
SaaS platform experience
Fluency in English
Communication skills
Time management
Education
Bachelor's degree in Computer Science or related field
Tools
Salesforce
ServiceNow
Job description
A global media technology company is seeking a Technical Support Engineer based in Dubai. The role requires managing technical accounts to optimize client solutions, resolving complex incidents, and fostering relationships with high-profile clients. Candidates should have a Bachelor's degree in Computer Science and over 5 years of experience in technical account management, along with expertise in SaaS platforms and strong English communication skills. The position offers a hybrid work model and significant opportunities for career growth.
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