Customer Care Director

Talents Tide; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading real estate firm in Dubai is seeking a Director of Customer Care to enhance service operations and ensure exceptional customer experiences. The ideal candidate should have 8-10 years in customer-related fields, with at least 5 years in leadership. Responsibilities include driving service excellence through effective customer satisfaction strategies and collaboration across departments, alongside managing CRM systems proficiently.

Qualifications

• 8-10 years of experience in customer-related fields.
• At least 5 years in a leadership position.
• Expertise in managing customer satisfaction.

Responsibilities

• Enhance service operations to ensure exceptional customer experiences.
• Drive service excellence through leadership and collaboration.

Skills

Customer satisfaction strategies

Leadership skills

Collaboration across departments

CRM systems proficiency

Education

Relevant bachelor's degree

Job description

A leading real estate firm in Dubai seeks a Director – Customer Care to enhance service operations and ensure exceptional customer experiences. The role requires expertise in customer satisfaction strategies and management, emphasizing leadership and collaboration across departments. Candidates should possess 8-10 years in customer-related fields, with at least 5 years in a leadership position. Key requirements include a relevant bachelor's degree, leadership skills, and proficiency in CRM systems. This position offers a unique opportunity to drive service excellence.