Door Attendant

Rotana Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is looking for a Doorman to provide exceptional customer service. The role includes welcoming guests warmly, managing car keys, and addressing any guest complaints. Ideal candidates will demonstrate professionalism and a thorough understanding of hotel policies and procedures. This position offers a unique opportunity to enhance guest experience while being part of a dynamic team.

Responsibilities

• Offer consistently professional, friendly, warm, and engaging service.
• Ensure guests are greeted appropriately upon arrival in a warm manner.
• Open car doors for arriving and departing guests and escort them to the lobby.
• Control all guest car keys and ensure that cars are delivered within 10 minutes upon guest request.
• Forward all guest complaints or problems to the manager on duty.
• Ensure that an effective handover is made between duty shifts.
• Demonstrate a complete understanding of the hotel’s policies and procedures.

Job description

We are currently looking for dynamic, and self-motivated Front Office professionals who want to move their careers forward.

As a Doorman, you are responsible for providing professional and customer-focused service to our guests, ensuring their every visit will become a memorable one. Your role will include key responsibilities such as:

• Offer consistently professional, friendly, warm, and engaging service
• Ensure guests are greeted appropriately upon arrival in a warm manner
• Open car doors for arriving and departing guests and escort them to the lobby
• Control all guest car keys and ensure that cars are delivered within 10 minutes upon guest request
• Forward all guest complaints or problems to the manager on duty
• Ensure that an effective handover is made between duty shifts
• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings at all times
• Establish, promote, and maintain good public relations while meeting or exceeding guest expectations