Door Attendant

Park Rotana; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality establishment in Abu Dhabi is seeking a Door Attendant to provide professional, customer-focused service to guests. This role involves greeting guests warmly, controlling car keys, and addressing guest complaints efficiently. Ideal candidates possess vocational training in hospitality and prior experience in a Concierge Department. Strong English communication and interpersonal skills are essential. Join a dynamic team and make every guest visit memorable.

Qualifications

• Previous experience in the Concierge Department within a hotel is preferred.
• Must have excellent written and verbal English communication skills.
• Strong interpersonal abilities are essential.

Responsibilities

• Provide professional and customer-focused service to guests.
• Ensure guests are greeted warmly upon arrival.
• Control guest car keys and ensure prompt delivery upon request.
• Forward guest complaints to the manager on duty.
• Ensure effective handover between duty shifts.

Skills

Customer Focus

Strong interpersonal abilities

Excellent written and verbal English communication skills

Teamwork

Adaptability

Education

Vocational training within hospitality

Job description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Door Attendant you are responsible to provide professional and customer focused service to our guests, ensuring their every visit will become a memorable one and your role will include key responsibilities such as:

• Offer consistently professional, friendly, warm and engaging service
• Ensure guests are greeted appropriately upon arrival in a warm manner
• Open car doors for arriving and departing guests and escort them to the lobby
• Control all guest car keys and ensure that cars are delivered within 10 minutes upon guest request
• Forward all guest complaints or problems to the manager on duty
• Ensure that an effective handover is made between duty shifts
• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings at all times
• Establish, promote and maintain good public relation while meeting or exceeding guest expectations

Education, Qualifications & Experiences

You must ideally have a vocational training within hospitality with preferable previous experiences in the Concierge Department within a hotel. Excellent written and verbal English communication skills, along with strong interpersonal abilities are essentials. Computer Knowledge and additional language skills are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ individual with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Customer Focus
• Adaptability
• Teamwork