Director Operations

AccorHotel; Dubai; On-site; AED 90,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a strong leader to oversee all hotel operations. You will develop and execute innovative strategies to enhance guest experiences and ensure compliance with brand standards. The ideal candidate should have proven leadership experience in hospitality management, excellent communication skills, and a strong understanding of financial performance. This role requires engagement with guests and collaboration across departments to achieve operational excellence and profitability.

Qualifications

• Proven leadership in hospitality management.
• Strong understanding of financial performance and budgeting.
• Excellent customer service and communication skills.

Responsibilities

• Lead coordinate and oversee all hotel operations.
• Develop and execute operational strategies for guest-centric experiences.
• Ensure compliance with brand standards and operational policies.
• Monitor competitor activities and market trends.
• Act as a brand ambassador with strong presence.
• Champion luxury personalization and service delivery.
• Engage with guests and act upon feedback.
• Drive implementation of guest experience initiatives.
• Collaborate with Sales, Marketing, and Revenue teams.
• Oversee departmental budgets and operational expenses.
• Set profit margin goals through effective management.
• Identify opportunities for innovation and efficiency.
• Support revenue growth through operational excellence.
• Inspire and mentor Department Heads.

Job description

• Lead coordinate and oversee all hotel operations ensuring smooth functioning and alignment with business objectives.
• Develop and execute operational strategies to deliver innovative guest-centric experiences.
• Ensure compliance with brand standards legal requirements and operational policies.
• Monitor competitor activities and international trends ensuring the hotel remains ahead of the market.
• Act as a key ambassador of the brand maintaining a strong presence on the floor.
• Champion a culture of luxury personalization and continuous improvement in service delivery.
• Regularly engage with guests ensuring feedback is acted upon promptly and effectively.
• Drive the implementation of guest experience initiatives ensuring consistency across all departments.
• Collaborate with Sales Marketing and Revenue teams to support upselling guest loyalty and reputation management.
• Oversee departmental budgets payroll and operational expenses ensuring alignment with financial targets.
• Set and achieve profit margin goals through effective cost management resource optimization and revenue enhancement strategies.
• Identify opportunities for reinvestment innovation and efficiency to maximize overall profitability.
• Support revenue growth through operational excellence cross-selling and collaboration with commercial teams.
• Inspire mentor and develop Department Heads to achieve high levels of performance and engagement.
• Partner with the Director of People & Culture on workforce