Director of Internal IT Operations

Delivery Hero; Dubai; On-site; AED 180,000 - 250,000; Full time

Job summary

As the Global Head of IT at a leading delivery service, you will design and implement IT strategies critical for supporting the company's rapid international growth. You will manage a distributed team while overseeing security, infrastructure, and operational efficiency across multiple locations. This role requires excellent communication skills, adaptability to rapid changes, and a strong technical background in IT and cloud solutions.

Qualifications

• At least 5 years of experience managing an IT team.
• Experience deploying endpoint protection software.
• Proficiency in at least one programming language.

Responsibilities

• Design and implement IT strategy aligned with business growth.
• Oversee IT budget and manage projects.
• Enhance help-desk services and automate key processes.

Skills

Excellent communication

Flexibility

Adaptability

Team management

Cloud expertise

Education

Degree in Computer Science

Engineering

Job description

About the opportunity

• Design and implement the IT strategy for the company in alignment with the Delivery Hero strategy, covering device and license acquisition, networking, security, and SSO.

• Define an IT roadmap to support the company's international growth.

• Oversee the IT budget and provide monthly forecasts.

• Manage IT projects and initiatives.

• Operate production systems for VoIP and IVR, and upgrade the internal network to interconnect all headquarters, local offices, and tMarts.

• Collaborate closely with HR and Tech departments.

• Automate key processes such as employee onboarding/offboarding, asset management, and access administration.

• Develop and implement an account and permissions management strategy with the Delivery Hero ETS team.

• Enforce security strategies for employee devices.

• Implement IT solutions to meet compliance standards like PCI.

• Lead proof-of-concept initiatives for new products beneficial to talabat.

• Enhance the help-desk service to assist employees with IT issues.

• Manage vendor relationships, overseeing budget and efficiency.

• Lead and manage a distributed regional team.

What you need to be successful

• Excellent communication skills in English; Arabic is a plus.

• Flexibility and adaptability; comfortable with unstructured environments and rapid decision-making.

• At least 5 years of experience managing an IT team in a mid-sized company with multiple offices.

• Experience deploying endpoint protection software and security policies.

• Proficiency in at least one programming language and scripting.

• Experience with automation and integrations; hands-on role.

• Experience with cloud providers such as AWS.

• Deep understanding of IAM/SSO solutions.

• Degree in Computer Science, Engineering, or a related field.

Who we are

Your work-life opportunity:

talabat is a global on-demand delivery leader operating in 9 countries. Our goal is to build a super app that offers extensive city services. As Global Head of IT, you will manage the global IT team, overseeing software, hardware, and network infrastructure. You should be self-motivated with excellent communication, root cause analysis, and problem-solving skills. Your role is to empower employees with flexible, secure tools.

We are a cloud-native company with no on-premises data centers. You will shape our IT strategy and help overcome challenges related to our distributed, multi-city operations across three continents.