Director of Housekeeping

Rotana Hotel Management Corporation PJSC; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in Ras Al Khaimah seeks a passionate Director of Housekeeping to manage daily operations, ensure cleanliness standards, and lead a diverse team. Candidates should have a university degree and at least three years of management experience in housekeeping, alongside excellent leadership and organizational skills.

Qualifications

• 3 years of management experience in Housekeeping department of hotel or resort.
• Fluency in written and spoken English required.
• Strong administrative and computer literacy skills.

Responsibilities

• Oversee daily operations of the Housekeeping Department.
• Train and supervise housekeeping staff for effective performance.
• Ensure cleanliness standards of guest rooms and public areas.

Skills

Detail-oriented

Customer Focus

Organization

Leadership

Flexibility

Education

College or university degree

Tools

Micros

Opera

Job description

Job Description

We are currently seeking passionate and dynamic guest-focused Housekeeping professionals who pride themselves on delivering extraordinary customer service and providing creative solutions to our guests.

As a Director of Housekeeping, you will be responsible for the daily operation of the Housekeeping Department, guiding and developing a multicultural team to ensure that all Rotana standards are met. The role involves applying knowledge and standards to maintain and surpass guest expectations, including key responsibilities such as:

• Maintaining all hotel guest rooms and public areas, including the ‘heart of house’, ensuring the highest standards of cleanliness.
• Establishing standards and guidelines to ensure guest satisfaction and team productivity in line with SOPs.
• Supervising the training of all housekeeping team members for successful operation.
• Measuring, interpreting, and evaluating departmental standards.
• Creating and maintaining good working relationships within and with other departments.
• Controlling all departmental purchases, ensuring quality and cost-efficiency.
• Leading by example, demonstrating professionalism in work and conduct.
• Managing and controlling all operational equipment, linen, and uniforms.
• Setting short and long-term strategies for the department.

Skills, Education, Qualifications & Experiences

You should hold a college or university degree with at least three years of management experience in the Housekeeping Department of a hotel or resort. Fluency in both written and spoken English, knowledge of Micros and Opera systems, along with strong administrative, organizational, and computer literacy skills, are required.

Knowledge & Competencies

The ideal candidate will be an exceptionally detail-oriented professional with a passion for high-quality hotelkeeping. You should be self-motivated, flexible, and creative, capable of developing innovative solutions for the benefit of guests and the hotel. Additional competencies include:

• Understanding the Business
• Influencing Outcomes
• Planning for Business
• Team Building
• Valuing Diversity
• Leading People
• Adaptability
• Drive for Results
• Customer Focus
• Managing Operations