Director Of Guest Services

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Manager on Duty to oversee property operations and ensure exceptional guest service. In this dynamic role, you will represent property management in resolving guest-related situations and manage the flow of inquiries within the lobby. With a focus on guest relations, you will track service issues and ensure that the highest standards of hospitality are maintained. This opportunity allows you to thrive in a fast-paced environment while making a significant impact on guest experiences.

Qualifications

• 2 years of experience in guest services or related area.
• High school diploma or equivalent required.

Responsibilities

• Oversee all property operations ensuring high levels of hospitality.
• Manage guest relations and resolve service issues effectively.

Skills

Guest Relations

Customer Service

Problem Solving

Education

High School Diploma or GED

2-Year Degree in Hotel and Restaurant Management

Job description

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services front desk or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality Business