Director of Client Operations & Market Growth

NielsenIQ; Dubai; Hybrid; AED 60,000 - 120,000; Full time

Job summary

A global consumer intelligence firm in Dubai is seeking an experienced professional to manage Client Operations. The role involves driving market outcomes, enhancing client experiences, and leading quality management initiatives. Ideal candidates will have over 5 years of experience in market research, strong leadership capabilities, and excellent stakeholder engagement skills. The position offers a flexible working environment along with various employee benefits.

Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Qualifications

• 5+ years of experience in market research focusing on Operations.
• Proven leadership experience driving cross-functional initiatives.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage and coordinate the Client Operations unit within the market.
• Provide feedback to Commercial teams and handle client escalations.
• Lead country-level quality management and improvement plans.

Skills

Market research

Leadership capabilities

Commercial acumen

Communication

Stakeholder engagement

Team leadership

Financial acumen

Job description

A global consumer intelligence firm in Dubai is seeking an experienced professional to manage Client Operations. The role involves driving market outcomes, enhancing client experiences, and leading quality management initiatives. Ideal candidates will have over 5 years of experience in market research, strong leadership capabilities, and excellent stakeholder engagement skills. The position offers a flexible working environment along with various employee benefits.