Director - IT Digital Operation (UAE National)

Ministry of Education Dubai; Dubai; On-site; AED 250,000 - 350,000; Full time

Job summary

The Ministry of Education Dubai seeks a dynamic Director of IT Digital Operation to lead crucial IT functions, ensuring reliable infrastructure and service delivery. Ideal candidates will possess extensive experience in IT Operations, hold relevant degrees, and demonstrate excellent communication and problem-solving skills, alongside a passion for innovation.

Qualifications

• 15+ years of experience in IT Operations.
• Strong understanding of cybersecurity principles.
• Familiarity with ITIL frameworks and incident management best practices.

Responsibilities

• Oversee IT infrastructure operation and maintenance.
• Drive IT service delivery excellence and user satisfaction.
• Implement system monitoring tools for issue detection.

Skills

Communication

Problem-Solving

Change Management

Project Management

Education

Bachelor's or Master's degree in Computer Science, Data Science, Information Technology or related field

Tools

Network Monitoring Tools

Service Desk Platforms

Analytics Systems

Cloud Platforms

Job description

Director - IT Digital Operation (UAE National)

Job Description
Since the establishment of the union of the United Arab Emirates in 1971, education has received the utmost attention of the founding leader, Sheikh Zayed bin Sultan Al Nahyan, may Allah have mercy on him, and his founding brothers. They believed that education was the cornerstone of building an enabled community that could keep pace with the advancements. Over the past decades, the wise leadership of the country was keen on building an educational system that matched its counterparts in the advanced nations. It harnessed for this purpose all the required capabilities, to achieve the country's agenda and national vision in this regard. Sincere efforts have also been made to develop education and adopt the best systems that achieve high-quality education outputs, to achieve the future visions and aspirations of the wise leadership.
Since investing in human capital is the main objective, the UAE has been keen on establishing the Ministry of Education and creating the appropriate environment to build pioneering Emirati schools, in terms of standards, form, and content they provide. It also made sure that such schools provided high-quality educational environment and owned the most technically advanced tools to be able to graduate generations that could pursue their university education confidently in higher education institutions to fulfil the requirements of labour market.
The MOE has also provided a smart learning system and high-quality digital platforms, side by side with the continuous development of school curriculums, according to national learning standards, assessment policy that is based on assessing for learning, and highest quality standards that match the best international practices. Various learning tracks, moreover, have been provided to support the capabilities and skills of students and achieve the country's strategy of encouraging the culture of creativity and innovation through providing the students with the skills of the 21st century and motivating them to have new ideas that relate to the reality they live in and foresee the future. This will eventually help in finding radical, sustainable solutions to the major issues, improving competitiveness, and supporting smart government in its attempts to keep pace with global advancements, advance education, and push it to broad horizons of excellence, leadership, and competitiveness.
Department Definition:
Seeking a dynamic and experienced Director of Digital Operations to lead and manage key IT functions, including Network and Platform Management, IT Support & Service Delivery, and Control & Monitoring Management. The ideal candidate will oversee the seamless operation of IT infrastructure, ensuring reliability, scalability, and alignment with the organization s digital transformation goals.
Main Job Duties & Responsibilities:
Network & Platform Management Section:
- Oversee the design, implementation, and maintenance of network infrastructure, including LAN, WAN, and wireless systems.
- Ensure the reliability, scalability, and performance of IT platforms and network systems.
- Implement proactive monitoring tools and resolve network-related incidents promptly.
- Collaborate with teams to integrate emerging technologies into the IT infrastructure.
IT Support & Service Delivery Section:
- Lead and enhance the Service Desk operations to deliver exceptional technical support, ensuring seamless user experience for all stakeholders.
- Drive IT service delivery excellence by aligning processes with established SLAs, organizational goals, and industry best practices.
- Implement and monitor performance metrics to improve incident response and resolution times, proactively addressing recurring issues to enhance overall service quality.
- Foster a customer-centric approach by continuously evaluating and improving user satisfaction through feedback, data analysis, and service reviews.
- Oversee user enablement programs, including tailored training sessions, knowledge base development, and multi-channel support (e.g., phone, email, live chat) to empower end-users and reduce dependency on support teams.
Control & Monitoring Management Section:
- Lead the implementation of system monitoring tools to proactively detect and address issues.
- Ensure operational visibility and analytics through dashboards and performance metrics.
- Supervise the resolution of critical issues to minimize disruptions in IT services.
- Oversee the creation and delivery of operational reports to senior leadership.
Definition:
Skills
- 15+ years of experience in IT Operations.
- A bachelor s or master s degree in computer science, Data Science, Information Technology, or a related field.
- Knowledge of ITIL frameworks and incident management best practices.
- Familiarity with network monitoring tools, service desk platforms, and analytics systems.
- Experience with cloud platforms and digital transformation initiatives.
- Strong understanding of cybersecurity principles and compliance requirements.
- Ability to drive innovation and optimize IT service delivery processes.
- Communication: Excellent skills to convey technical information to diverse stakeholders.
- Problem-Solving: Analytical skills to address challenges and make data-driven decisions.
- Change Management: Expertise in managing transitions and technology adoption.
- Project Management: Experience overseeing large-scale IT projects and ensuring timely delivery.
- Speaking, Reading & Writing English & Arabic.

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