Desktop Support Engineer: Remote & Onsite Pro

Dicetek LLC; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology service provider is seeking a Technical Support Specialist in Abu Dhabi, UAE. This role requires a Bachelor's degree and at least 3 years of relevant experience in a technical support capacity. Candidates must be proficient in troubleshooting operating systems and networking technologies while delivering exceptional support to end-users. The position includes responsibilities such as managing user accounts in Active Directory and providing both onsite and remote assistance. Flexibility for on-call duties is expected.

Qualifications

• Minimum 3 years relevant experience in a similar technical role.
• Proficiency in troubleshooting common desktop operating systems.
• Solid understanding of networking concepts, including TCP/IP, DNS, DHCP.

Responsibilities

• Provide onsite and remote technical support to end-users.
• Install, configure, and maintain desktop hardware and software.
• Diagnose and resolve technical hardware and software issues.
• Manage user accounts, permissions, and access rights in Active Directory.

Skills

Troubleshooting common desktop operating systems (Windows, macOS)

Understanding of networking concepts, protocols, and technologies

Ability to communicate technical information to non-technical users

Problem-solving abilities

Education

Bachelor’s degree in business administration, computer science or related field

Microsoft Administration certification

Tools

Remote desktop tools

Microsoft Office

Adobe Suite

Job description

A technology service provider is seeking a Technical Support Specialist in Abu Dhabi, UAE. This role requires a Bachelor's degree and at least 3 years of relevant experience in a technical support capacity. Candidates must be proficient in troubleshooting operating systems and networking technologies while delivering exceptional support to end-users. The position includes responsibilities such as managing user accounts in Active Directory and providing both onsite and remote assistance. Flexibility for on-call duties is expected.