Desktop Support Engineer

Unified Microsystems; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A technology solutions provider in Dubai is seeking a Technical Support Engineer to deliver first line support to customers. This role involves diagnosing and troubleshooting technical issues with various operating systems and ensuring customer satisfaction. Candidates should have proven experience in technical support, excellent problem-solving skills, and a degree in a relevant field. A proactive attitude and ability to work under pressure are essential. Competitive benefits package offered.

Qualifications

• Proven experience as a Technical Support Engineer or similar.
• Excellent problem-solving and communication skills.
• Hands-on experience with various operating systems.

Responsibilities

• Provide first line support to customers.
• Diagnose and troubleshoot technical issues.
• Ensure all issues are accurately logged.

Skills

Problem-solving

Communication

Technical troubleshooting

Customer service

Time management

Team collaboration

Education

Degree in Electronic/Computer Engineering or Computer Science

Tools

Windows 10

Windows Server

Microsoft Office Suite

Linux

Fortinet

Cisco

Job description

Purpose

Provides first line support to customers resolving issues or escalating (to 2nd line support) within the agreed service level agreement.

Work Overview

• First response for desktop and cabling issues.
• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues including account setup and network configuration.
• Works with servers and telephone systems.
• Refer to internal database or external resources to provide accurate tech solutions.
• Ensure all issues are accurately logged.
• Prioritize and manage several open issues at one time.
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
• Troubleshoots independently aiming for first time resolution every time knowing when to escalte when required to ensure consistent work velocity.
• Provides detailed information on steps taken on all escalations.

Requirements

• Proven work experience as a Technical Support Engineer Desktop Support Engineer IT Help Desk Technician or similar role.
• Excellent problem-solving and communication skills.
• Hands on experience with Windows 7 thru 10 Windows Server and Mac operating systems
• Knowledge of network security practices
• Ability to provide step-by-step technical help both written and verbal
• Must be confident and socially adept
• Experience with Microsoft Office Suite
• Must be a fast and pro-active self-leaner
• Must have a positive and helpful attitude towards other colleagues and work in general
• Must be able to handle pressure from time to time and always meet deadlines
• Ability to travel and work after hours when necessary
• Must have excellent time management prioritization scheduling and organization skills.
• Degree in Electronic and Computer Engineering or Computer Science.
• Certifications in Microsoft Linux Fortinet Cisco or similar technologies is a plus