Deputy Head Concierge — Elevate Luxury Guest Experience

Dorchester Collection; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury hotel group in Dubai is seeking a Deputy Head Concierge to enhance guest experiences and support the Concierge team. The ideal candidate will possess outstanding communication and problem-solving skills, with at least 2-3 years of experience in luxury settings. Responsibilities include managing guest inquiries and building relationships with local businesses. This role offers competitive benefits including a salary package, medical insurance, and professional development opportunities.

Benefits

Competitive Salary Package

World-class Development Opportunities

Complimentary stays in sister hotels

50% off at bars and restaurants

Meals on Duty

Private Medical Insurance

Life Insurance

Annual Flight Allowance

Company Accommodation

Company provided transportation

Uniform provided with laundry

Qualifications

• Must have at least 2-3 years of experience in luxury hotels.
• Previous experience as Deputy Head Concierge is an advantage.
• Golden Keys holder preferred.

Responsibilities

• Support the Concierge team in enhancing guest experience.
• Act as a reference point for guests needing assistance.
• Maintain relationships with local community and businesses.
• Support the Head Concierge in managing the team.

Skills

Customer service drive

Outstanding communication skills

Active listening skills

Excellent problem-solving skills

Multitasking skills

Relationship driven

Knowledge of technology

Education

Relevant professional qualifications or hotel school diploma

Job description

A leading luxury hotel group in Dubai is seeking a Deputy Head Concierge to enhance guest experiences and support the Concierge team. The ideal candidate will possess outstanding communication and problem-solving skills, with at least 2-3 years of experience in luxury settings. Responsibilities include managing guest inquiries and building relationships with local businesses. This role offers competitive benefits including a salary package, medical insurance, and professional development opportunities.